About this role
- Job Title: Information Provider Arklow Citizens Information Centre.
- Purpose of the role: The provision of information, advice and advocacy in Arklow Citizens Information Centre (CIC) as part of a team, including volunteers, and assisting the Development Manager in the work of the information service.
- Key Task and Skills: Reception Deal with incoming calls by taking appropriate action Transferring calls/answering queries/taking messages.
- Meet/greet for all office visitors.
- Respond to written and telephone requests for information.
- Process all incoming and outgoing mail.
- Provide accurate office records both on computer and hard copy.
- To keep Arklow CIC well maintained and routinely clean and tidy the CIC.
- Information Provision Supporting CIC to deliver free, confidential and impartial information, advice and advocacy service to the public.
- To use the Citizens Information Centre website as an information tool supplemented by other relevant information sources in hardcopy and electronic format.
- To follow up work arising from information sessions with clients.
- To develop appropriate administrative systems and undertake the routine administrative work at the centre.
- To support volunteers who will be undertaking similar duties in relation to information-giving.
- Ensuring that the Centre has an adequate stock of publications, information leaflets, application forms etc.
- To undertake any training as determined by the CE Supervisor and Manager.
- Health and Safety To adhere to CIC policies and procedures at all times.
- To study the Centre’s Health and Safety Statement and to adhere to same.
- CE Scheme Skills