About this role
Main Darwin Logo HORIZONTAL 2024 Support IT/OT globe (3) Rotterdam globe (3) Netherlands hourglass (1) Contract business cards (1) IT/OT Support
About the role
We are looking for an IT/OT Support Engineer to provide remote technical support, troubleshooting, maintenance, and monitoring for complex customer environments. You'll work at the intersection of IT, OT, networking, software, and security , supporting customers and technical teams to keep critical systems stable, secure, and operational. What were looking for: You have a strong technical foundation and enjoy solving complex problems remotely. You are analytical, proactive, customer-focused, and comfortable taking ownership of technical issues from investigation through to resolution.
What you'll do
- Provide 2nd and 3rd line remote IT/OT support and resolve incidents.
- Troubleshoot software, networking, and system-related issues.
- Perform remote preventive maintenance and proactively monitor system health and performance.
- Support software upgrades, implementations, and release management .
- Assist with commissioning, FAT and SAT testing of complex systems.
- Analyse logs and system data to identify trends and root causes.
- Coordinate escalations, repairs, and maintenance with internal teams and third parties.
- Accurately document incidents, solutions, and activities.
- Ensure relevant technical information is correctly shared with customers, technicians, and internal teams.
What you bring
- MBO Level 4 ICT level or equivalent experience.
- Experience in IT/OT support, IT infrastructure, technical support, or a similar environment .
- Good knowledge of IT, networking, and security technologies .
- Understanding of OT/industrial environments .
- Basic knowledge of ITIL 4 and service management.
- Strong troubleshooting, analytical, and problem-solving skills.
- Proactive and customer-focused approach.
- Ability to work independently and take ownership of...