About this role
As a customer care germany, you are the main point of contact for German customers within the central customer care team. In this full-time role (40 hours per week), you will handle order processing, pricing, invoicing, and managing customer inquiries via the ERP system. You will have plenty of opportunities to develop yourself, participate in training, and grow within the company. The position is initially for a fixed term, with the possibility of a permanent contract based on performance. You start your working day by reviewing outstanding customer requests and coordinating with colleagues from other (international) departments.
You maintain daily contact with customers to understand their needs and questions, working closely with the sales team to provide the best service. You are responsible for the entire order process: from quotation to delivery and aftersales. Resolving complaints and advising customers about products and pricing are also part of your tasks.Do you want to use your commercial and customer-focused skills in an international environment?
- Apply now for this challenging customer care germany position and discover your career opportunities!- - At least mbo (secondary vocational) working and thinking level- Excellent command of the German language, both spoken and written, and good knowledge of English- At least 3 years of relevant work experience in customer service or sales support- Experience with MS Office and ERP systems- Proactive, solution-oriented attitude and precise working method