About this role
As a Commercial Operations Specialist, you manage the end-to-end order-to-cash process for a domestic and/or export customer portfolio. You work closely with Sales, Supply Chain, and Logistics to ensure smooth execution from order entry through delivery and invoicing, acting as the key point of contact for operational matters. Your responsibilities include:- Owning the full order lifecycle, ensuring accurate and timely processing, delivery, and invoicing;- Coordinating with Planning, Sales, Supply Chain, Logistics, and Finance to drive efficient execution;- Monitoring product availability and managing order fulfillment and transportation flows;- Resolving operational and logistical issues in a proactive and solution-oriented way;- Delivering a high standard of customer experience while managing requests and escalations;- Building strong relationships with internal and external stakeholders;- Supporting other business units and acting as a go-to person for operational topics;- Ensuring compliance with procedures and maintaining accurate customer master data in SAP.