About this role
- www.okura.nl020-6787986 / 020-6787987 Hotel Okura Amsterdam is an international 5 star hotel. Step in our world and experience how Eastern and Western influences are uniquely entwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests.
In order to achieve this, we are looking for an enthusiastic Front Office Manager to strengthen our team. Are you guest orientated, with a passion for high-end hospitality and possess the strong communication skills? Then this vacancy is for you!
- What can you expect The Front Office team is responsible for welcoming guests, check in and out procedures and offering information and service.
- The Front Office team is also responsible for guiding guests to their rooms and handling payments.
- As a Front Desk Manager you will guide the Front Office team throughout your shift.
- You are the focal point for guests and colleagues.
- You ensure that the Hotel Okura standards based on the Leading Hotels of the World guidelines are fully met.
- You hold responsibility for a successful shift, that the team is well briefed and instructed, VIP guests are recognized, rooms are set accordingly to guest wishes and complaint follow up is done.
- You maintain a strong communication level between Housekeeping, Engineering, and Reservations all leading to a great stay.
- Several members of the Front Office will be assigned as a buddy; in which throughout the year will follow you with two official evaluations will take place.
- In calamities, you will be the first person in command, and coordinate with Security and the BHV team to resolve the issue as quickly as possible.
- Your main tasks will be - Ensure a smooth shift, by guiding the Receptionists, Concierge, Guest relations, Operators and Porters.
- Coach and motivate the team;
- Ensuring a successful shift;
- Handling requests and issues for guests;
- The welcoming of guests in a friendly and courteous mann...