About this role
Are you a customer-focused professional with a passion for providing excellent service? In this role, you will be the central point of contact for German-speaking B2B clients, ensuring a smooth and efficient process from inquiry to delivery.
- Your main objective is to strengthen customer relationships by offering tailored commercial and technical solutions.
- This position is ideal for a proactive and detail-oriented individual who excels at managing multiple tasks and enjoys being part of a collaborative international inside sales team.
Key Responsibilities
- Acting as the first point of contact for German-speaking B2B clients, handling technical, commercial, and logistical inquiries.- Managing all incoming and outgoing communication via phone and email, ensuring timely and effective responses.- Collaborating closely with internal departments such as Logistics and Finance to ensure accurate and timely order processing and delivery.- Handling customer complaints, returns, and resolving issues efficiently to maintain high levels of customer satisfaction.- Maintaining accurate and detailed records of all customer interactions and orders within the CRM system.- Supporting the wider sales team/account managers with quotations and to improve service quality and enhance customer satisfaction.RequirementsRequirements:- Fluent German (C2) – both spoken and written, as well as a familiarity with German working culture.- Professional English (C1) skills.- Experience in a similar B2B customer service or inside sales role.- Strong communication skills with a service-oriented mindset.- Eager to learn and grow within the role.- Interest in a technical product and the ability to grasp complex concepts.- Ambitious and proactive with a problem-solving attitude.- Living in the Alkmaar or Amsterdam areaBenefitsOffer Details:- 7 month contract to start with prospect for long-term renewal- Start date ASAP- Salary: €2.800 - €3.200 gross monthly, based on full-time.-