About this role
Ipsos is a global leader in survey-based market research activities, present in 90 markets and employing more than 19,000 people. Our passionately curious research professionals, analysts and scientists have built unique multi-specialist capabilities that provide understanding and powerful insight into the actions, opinions and motivations of citizens, consumers, patients, customers or employees. In Switzerland, Ipsos is the largest market research company; we are a team of 140, from more than 26 countries and based in Geneva, Basel and Root.To continue the expansion of our Ipsos UU (qualitative) business in Switzerland, we are looking for a Qualitative Client Service Director (based in Geneva), passionate about connecting with consumers and experienced in qualitative research.
Your mission
The Qualitative Client Service Director's mission is to ensure the development of client partnerships with a deep understanding of the clients' business and providing leadership to junior and senior colleagues. The role also involves demonstrating the highest standards of integrity and research excellence while managing and developing key client relationships, delivering profitable work, and influencing the strategic direction of the business.
- Your missions include: Drive commercial growth for Ipsos qualitative solutions Demonstrate thought leadership on advanced qualitative approachesBe a trusted advisor with our key clients and Ipsos teams to develop a long-term relationshipHelp your team of researchers grow and achieve their objectivesBe a trusted partner with your peers to develop cross-methodologies solutions.
- What you will need to succeed: University degree preferably in marketing/market research, social sciences, communication sciences or similar+10 years of professional experience within leading market research agencies, specializing in qualitative research and insight solutionsClient management skills with ability to deliver outstanding attention and services to the client.
- Commercial excellence acumenAbility to work in an international environment with fluency in English Expertise in qualitative solutions (mandatory)A strong entrepreneurial spirit A truly multicultural mindset And finally, a never-ending curiosity for innovation, including but not limited to sensible use of AI solutions.
Knowledge and Skills: Proven track record selling and delivering international qualitative projects Demonstrated success in developing deep, lasting relationships with senior-level clients (research, marketing, C-suite) Client service and business building with a background in strong strategic thinking and creative problem solvingExcellent written and verbal communication skills (fluent English) in addition to well-developed interpersonal and presentation skills are necessaryAbility to manage multiple priorities simultaneouslyIdentify opportunities for, and contribute to making Ipsos Switzerland ‘more famous’, e.g. press releases, publications, client events, appearing at conferences, etc.How we will help you to succeed: Expertise from the global Ipsos qualitative network, leveraging learnings and opportunities on an international scale Connection with key accounts headquartered in Switzerland A supportive, talented and successful qualitative teamA communication and marketing team to help you be heard in the market A flexible working environment, in one of the best places to live.If you want to develop a successful business, grow and contribute to Ipsos Switzerland growth, then please send your application!