About this role
Swedish speaking Work tasks: Offer excellent customer support via phone, e- mails, and chats for our main brands: Bosch, Siemens, Gaggenau and NEFF Communication with other departments like logistic, billing, planning and transportation Order creation for both services and products Handle various customer requests with the help of user manuals, websites and our internal product information systems Provide information about products and services and support customers with purchase decisions Identify the technical or delivery problems or user issues, determine the cause, and offer the best solutions
We offer
Opportunity to work in a successful company with high quality brands Exciting and challenging work with a very supportive team Home office possibility, however, office presence 60% required An annual bonus and health benefits Profound training and strong support throughout the daily work Working time from Monday to Friday during office hours Other requirements: You are service-minded, enjoy helping people and possess a caring attitude towards customers You can multitask in a fast-paced environment and have quick self-sufficient thinking You have worked in customer service before You are fluent in Swedish (verbal and written) You can communicate in English Work experience in call center would be an advantage We would like to welcome you in our team! Option to work from home: Yes