About this role
- Lead the creation of case studies from start to finish and use them to support the achievement of sales and marketing objectives. Further processing business requirements, assisting regions and business partners with customer outreach and obtaining case studies. Lastly finalizing and sharing customer cases within ESET and partner network.
- Collaborate with marketing teams to maintain the company's profile and rating on third-party review platforms (G2, TrustRadius, TrustPilot, etc.), helping to continuously source and use new quality reviews.
- Hold responsibility for implementing and maintaining a database of customer testimonials to support sales and marketing. •
Seek additional ways to leverage public customer feedback to improve sales and marketing communications. •
Collaborate with global and regional teams from sales, marketing, customer satisfaction, product management, analyst relations, support and others involved in soliciting and leveraging customer feedback.
- Map existing processes within ESET for obtaining and using customer feedback, find and suggest best practices to help create a strategy and roadmap to improve the customer-centric approach. •
Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.