About this role
- Independently manage Academy programmes end-to-end, applying PM methodology in practice (project plans, stakeholder maps, milestone reviews, documented decisions), and drawing on guidance only where genuinely needed.
- Act as a trusted partner for Subject Matter Experts, internal stakeholders, and learners, owning structured status communication and reducing recurring queries.
- Create and maintain the process documentation and delivery frameworks the team relies on, and continuously improve core processes.
- Leverage AI and automation to improve operational and delivery efficiency.
- Specialisation: Learner Experience Partner closely with the Content team, the other Senior Programme Manager (Systems Architecture), and other relevant teams on: Shaping learner journeys and tailoring the experience to each learner persona's needs and preferences.
- Setting the engagement strategy and building the communications and nudges that lift registration, activation, progression, and completion.
- Improving content discoverability and the usability of Academy's learning environments (UX/UI), from navigation and course presentation to accessibility.
- Turning learner feedback and behavioural data into a prioritised Learner Experience roadmap, then coordinating delivery against it across Content, platform, and operations teams.