About this role
Lead High Quality Student Support and Financial Wellbeing Services
We are looking for an exceptional professional to lead our Student Support, Advice & Funding teams. This role is vital to delivering compassionate, consistent and proactive support that enables students to thrive academically, personally and financially.
The role
Reporting to the Head of Student Support & Wellbeing, you will oversee frontline services, triage, casework management and financial guidance. You will lead a team of Student Advisors, Customer Services Assistants and the Student Funding Advisor, ensuring high quality advice across all channels.
You will also contribute to service improvement, compliance activity, cross university projects and key student lifecycle events.
About you
You will bring:
Significant experience in student support, advice or frontline HE services. Strong leadership and staff management capability. Experience handling complex or sensitive cases. Understanding of academic, wellbeing and financial issues affecting students. Strong analytical and communication skills. A commitment to inclusive, student centred practice. Experience of managing staff and multiple teams
Why Join Us?
This is an opportunity to lead impactful services within a collaborative, forward thinking university committed to student success.
Interviews are expected to take place the week commencing 1st June.
Appointment subject to an Enhanced DBS.
Successful applicants will be required to prove their right to work in the UK prior to the commencement of their employment.
Whilst the University of Greater Manchester is a licensed sponsor, under UK Visas and Immigration (UKVI) not all roles are eligible for visa sponsorship.
This position may not meet the criteria for a Certificate of Sponsorship (CoS).
Eligibility will be assessed in line with the Home Office requirements at the time of making the offer.
For further information, please visit: www.gov.uk/skilled-worker-visa/your-job
Further details:
The University of Greater Manchester strives to achieve equality of opportunity