About this role
Job summary
We are looking for an enthusiastic individual who would like to be part of a team of Care Co-ordinators helping to support our patients in receiving the appropriate care. New Horizons Medical Partnership is a very friendly and supportive environment and we are looking for someone to act as the first point of contact and representative for the practice either by telephone or face to face joining the team on a part time basis for 28.5 hours per week 8am - 6.30pm Tuesday, Thursday & Friday.
Closing date is: Tuesday 9th June 2026 (11.59pm). Interviews are scheduled to be held week commencing Monday 15th June 2026. However, please do not delay applying for this vacancy as some interviews may be held prior to the closing date if suitable applications are received.
Main duties of the job
Deliver excellent customer service to our practice populationWork collaboratively with the general practice team to meet the needs of our patientsFacilitate effective communication between patients, members of the primary health care team, secondary care and other associated agencies.Please see full job description for a full list of duties and responsibilities.
About us
New Horizons Medical Partnership is a two-site partnership with a practice circulation of circa 23,500 patients.
We are a happy, motivated and forward thinking team, many of our staff trained at the practice and we have several with long service awards including that of more than 30 years. The population we serve is diverse and varied and we benefit from strong links with our community teams.
Job description Job responsibilities
The duties and responsibilities to be undertaken by members of the reception team are varied and will differ from time to time under the direction of the Reception Manager / Lead Clinical Practitioner / Partners / Practice Manager, dependant on current and evolving practice workload and staffing levels.
Maintain patient confidentiality at all timesTo answer telephone and deal with queries appropriatelyTo book appointments for patients according to practice policiesTo deal with all prescription requests according to practice policiesTo register new patients according to practice registration protocolTo extract patient records when requiredTo order transport when requiredTo take and record all patient visit requests according to practice policiesTo liaise with patients regarding their requests for Doctors to complete NHS or non-NHS documentationTo take and record all messages according to practice policiesTo liaise with all other members of the primary care team as appropriateTo carry out administrative tasks within any department as requiredTo carry out/cover any other tasks suitable for the grade
Person Specification
Qualifications Essential
Ability to work independently and as part of a large team. Good communication and interpersonal skills. Ability to adapt to service needs whilst working in a busy environment. Must be willing and have ability to extend role if required. Appropriate training to be agreed and provided by the practice. Must be able to work within the rules governing patient confidentiality.
Desirable
Experience in working within the NHS, Experience in working in a busy reception environment.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name New Horizons Medical Partnership
Address Forest Gate Surgery
1 Hazel Farm Road
Totton, Southampton
Hampshire
SO40 8WU
Employer's website https://newhorizonsmedicalpartnership.nhs.uk/ (Opens in a new tab)