About this role
Job summary
We are looking to recruit an enthusiastic and motivated individual to provide secretarial support within the Home Treatment South Team, based in Worcester.
The Home Treatment Team provides an early referral service for community teams, supporting patients either in crisis or to prevent further deterioration in their mental health. The team works closely with Adult Inpatient Wards to identify patients who can safely continue their treatment at home.
You will provide a comprehensive administrative and information service and work collaboratively with other members of the administration team to ensure an efficient, confidential, and high-quality service is delivered.
A good telephone manner is essential. You will be required to demonstrate a professional, calm, and sensitive approach at all times, with a strong commitment to maintaining confidentiality.
The post offers a generous NHS pension scheme and an excellent annual leave package (27 days annual leave plus bank holidays).
This is a permanent post, 25 hours per week, worked Monday to Thursday, 09:0015:15.
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Main duties of the job
The successful candidate will have a good standard of education, excellent communication skills, and the ability to work independently using their own initiative. You will be well organised, efficient, and able to manage and prioritise your workload effectively.
The role involves providing day-to-day administrative and secretarial support to the clinical team to ensure the smooth running of the service. Duties include managing telephone enquiries, inbox and diary management, audio typing, minute taking, and general administrative tasks. You will have regular contact with internal and external professionals and colleagues.
You will be flexible, able to meet service demands, and demonstrate a strong customer service focus. Essential requirements include excellent working knowledge of Microsoft Office, strong audio typing and minute-taking skills, a Level 3 qualification in Business Administration (or equivalent), GCSE English (AC) or equivalent, and at least two years administrative or secretarial experience.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
27 days leave plus bank holidays, increasing up to 33 days with long service Generous NHS pension and enhanced pay when you work unsocial hours Flexible and agile working opportunities Great maternity, paternity, and adoption support Wide range of supportive staff networks Health and wellbeing opportunitiesIf you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Job description Job responsibilities
Undertake administrative duties specific to the role, supporting the effective day-to-day running of the service. Produce clear, professional, and comprehensive emails for internal and external stakeholders. Responsibilities include data input, telephone cover, generic inbox management, minute taking, liaising with colleagues, maintaining accurate records, and problem solving.
The role involves regular contact with healthcare professionals and, at times, distressed or anxious callers. Training and support will be provided to enable you to manage challenging situations appropriately.
Ensure strict adherence to data protection and confidentiality at all times. Order equipment and stationery as required.
For full details of the duties and criteria please refer to the job description and person specification attached.
Person Specification
Qualifications Essential
Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject, otherwise Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post. I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience Essential
Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)
Desirable
Previous administrative or secretarial experience within the NHS or a healthcare setting. Experience providing administrative support to clinical or multidisciplinary teams. Experience of working in a mental health, community, or acute service environment. Experience of minute taking for meetings and accurately producing actions and records. Experience of using electronic patient record systems or other NHS clinical systems. Experience managing high volume telephone calls and enquiries, including dealing sensitively with distressed or anxious callers. Experience of working in a busy office environment, managing competing priorities and deadlines.
Skills and Abilities Essential
Competent general office skills, including filing, scanning, photocopying, and accurate document handling. Ability to remain polite, calm and firm when dealing with difficult, impatient or upset individuals, demonstrating empathy and professionalism. Strong communication skills, with the ability to communicate clearly and effectively in both written and verbal formats. Ability to prioritise a busy workload, manage competing demands, and work accurately to strict deadlines.
Desirable
Ability to work confidently in a busy, pressurised environment, managing interruptions and competing priorities. Confidence in dealing with sensitive or distressing situations, demonstrating empathy and emotional resilience. Ability to work collaboratively as part of a team, while also using initiative to work independently. Good attention to detail with a high level of accuracy in administrative tasks. Ability to adapt to changing service needs and demonstrate flexibility in approach. Effective problem solving skills and the ability to use judgement when escalating issues appropriately.
Additional Criteria Essential
Professional manner at all times. Willingness to commit to continuing professional development and to undertake relevant training as required for the role. Demonstrates tact, discretion and professionalism when handling confidential or sensitive information, in line with data protection and organisational policies. I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Desirable
Ability to meet the travel requirements of the role.
Knowledge Essential
Working knowledge of Microsoft Office packages, including Word, Excel and Outlook. Knowledge of office and administrative procedures, including record keeping and filing systems. A clear understanding of the confidential nature of the post, with the ability to handle sensitive information appropriately and in line with data protection requirements.
Desirable
Knowledge of NHS systems, structures and processes, including an understanding of how community and inpatient services work together. Awareness of mental health services and the role of Home Treatment or community based care. Knowledge of data protection, information governance, and confidentiality requirements within a healthcare environment. Familiarity with electronic patient record systems or other clinical/administrative NHS systems. Understanding of customer care principles when dealing with patients, carers and professionals.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Herefordshire and Worcestershire Health and Care NHS Trust
Address Home Treatment South, Aconbury North
Newtown Road
Worcester
Worcestershire
WR5 1JG
Employer's website https://www.hacw.nhs.uk/careers (Opens in a new tab)