About this role
Job summary
We are seeking to recruit a full time, fixed term Inpatient Booking Clerk to join the Metabolic Booking Team.
The post holder will be involved in maintaining the delivery of the in-patient pathway of the Stage of Treatment, and Referral to Treatment Target (RTT) in line with national targets.
This will be achieved through the booking of the Metabolic Nurse's Infusion lists and management of their waiting lists, with the recording of all necessary information on the Trust Patient Administration System. The post holder will also be expected to carry out other clerical duties involved as deemed necessary.
Applicants must be educated to GCSE level or equivalent. Experience of working in a busy office environment and using computers is essential. Experience of using PAS is desirable but training in the use of necessary computer systems will be provided.
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
Main duties of the job
To manage and co-ordinate the inpatient pathway from the decision to admit to the day of admission. Maintaining a clear and robust inpatient waiting list, monitoring suspension/deferrals and ensuring capacity to treat all patients on the waiting list is available, working closely with the Team Leader and Assistant Service Manager.
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
In the National Staff Survey, 74% of our staff would recommend the Trust as a place to work and 92% would recommend the hospital to a friend or relative for treatment.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Job description Job responsibilities
1.The post holder must manage the inpatient and day cases waiting lists for the Metabolic Service in accordance with NHS Access Targets and the Trusts Access Policy.2.Assigned to the Metabolic Service but will provide support and cover during periods of leave for colleagues.3.Add patients to the inpatient waiting list from outpatient appointment and when decision to admit is made ensuring all information is entered on to the Careflow system.4.Agree a date of admission according to the waiting times set out by relevant national directive.5.Amendments of clinic slots6.Ensure all relevant documentation is present in the Health Care Records and all systems are updated.7.Liaise with Team Leader regularly to receive updates on waiting times and discuss and make recommendations to improve waiting list management.8.Ensure that patients receive all the relevant documentation pertaining to their admissions.9.Plan and liaise with the Metabolic Nurses regarding admissions10.Whilst arranging admission dates using knowledge of infusion list capacity, plan infusion lists.11.Re-arrange cancellations where appropriate ensuring full utilisation of the infusion lists12.Provide information for clinicians regarding their waiting lists.13.Provide a high level of customer care exchanging information with patients and staff regarding admission processes and procedures.14.Liaise with Team Lead and Assistant Service Manager to ensure all lists are utilised and planned efficiently.15.To deal with queries from patients, medical and nursing staff in a diplomatic and sympathetic manner.16.Participate in new staff training within the Department.17.Maintain PAS details and update patient details.18.Provide support to the Service Manager, Assistant Service Manager and Team Leader.19.Ability to exercise initiative, have an independent judgement and decision making with situations arising as regards bookings20.To Facilitate in service improvement to streamline a patients journey and to ensure that the Trust delivers a quality service and gold standard of patient care.
Person Specification
Qualifications/Training Essential
Education to GCSE level or equivalent as a minimum (inc Maths and English) NVQ 3 in relevant subject (or demonstrable equivalent level of experience)
Experience Essential
Experience in an office environment. Use of computers
Desirable
Previous experience of Medical Records / Access Department Knowledge of NHS RTT Targets
Aptitudes and Attributes Essential
Good communication /interpersonal skills. Tact and discretion when dealing with sensitive and confidential information. Team player / able to work flexibly
Desirable
Able to use a variety of hospital computer systems, including PAS, SF4 and Bluespier
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address The RJAH Orthopaedic Hospital NHSFT
Gobowen
SY10 7AG
Employer's website https://www.rjah.nhs.uk/ (Opens in a new tab)