About this role
Job summary Main Responsibilities
Welcome patients and provide assistance to those attending the Practice in person or contacting the Practice by telephone
Open the surgery in the morning and ensure the building is securely locked at the end of the day
Book appointments and manage telephone encounters
Process urgent repeat prescription requests
Act as a chaperone and provide personal assistance to GPs when required
Maintain a good working knowledge of EMIS/DART and Docman
Cancel surgeries as instructed
Adhere at all times to patient confidentiality, Data Protection, and Information Governance/GDPR regulations
Cover the afternoon hatch and deal with prescription queries
Book interpreters via Big Word for patients requiring communication support, including deaf patients
Assist with reception overtime when required, in line with the Receptionists contract
Ensure all unanswered messages and outstanding tasks are handed over to the next reception shift
Additional Requirements
Be flexible and willing to provide cover for annual leave and sickness
Main duties of the job
Responsible for: Providing a welcoming and helpful service to all patients contacting the Practice, either in person or by telephone, while maintaining high levels of patient satisfaction.
Essential Requirements
GCSEs in English and Maths
Excellent communication skills
Well presented, organised, and reliable
Computer literate
Desirable
Experience of working in a General Practice
Experience of working as part of a team
Useful
Experience using EMIS Web or other medical records software
Knowledge of medical terminology
About us
Bethesda Medical Centre, Cliftonville
Are you a motivated team player?
If so, we would love to hear from you. We are currently recruiting a Receptionist/Telephonist to join our friendly team.
This is a 25-hour position over three days, with the following working hours:
Monday: 8:00am 5:00pm (1-hour lunch break)
Tuesday: 8:00am 8:00pm (1-hour lunch break)
Wednesday: 1:30pm 8:00pm (30-minute break)
We offer access to the NHS Pension Scheme, and a uniform is provided.
Job description Job responsibilities Main Responsibilities
Welcome patients and provide assistance to those attending the Practice in person or contacting the Practice by telephone
Open the surgery in the morning and lock the building at the end of the day, ensuring:
All lights are switched off
All upstairs and downstairs windows are closed
Internal room doors are locked
Air conditioning units are switched off
The security alarm is set
The end-of-day checklist is completed, signed, scanned, and the reception log book signed
Book appointments and manage telephone encounters
Process urgent repeat prescription requests
Complete the duty board daily in the general office
Act as a chaperone during intimate examinations when required by GPs, ensuring the chaperone badge is worn at all times
Empty reception and main office baskets and deliver contents to the appropriate offices at lunchtime and in the evening
Maintain a good working knowledge of EMIS/DART and Docman
If opening reception, carry out a radio check each morning and record this in the log book
File prescriptions and record collection or postal prescriptions in the relevant chemist and post books
Inform patients of GP decisions regarding Med 3 (fit note) requests
Provide patients with contact details to arrange their own transport when required
Take payments for reports, travel advice, and other chargeable services
Upon notification of a patients death:
Inform the relevant GP
Update the deceased board
Record the death on EMIS
Check and cancel any future appointments
Cancel GP surgeries as instructed
Ensure reception is fully stocked with appropriate letters, sample bottles, and other materials
Ensure all visitors sign the Visitors Book at reception or in the general office
In the evenings, telephone patients regarding the following appointments booked for the next day:
Childhood immunisations
6-week checks
Family planning
GP asthma clinics
Learning disability appointments
Adhere at all times to patient confidentiality, Data Protection, and Information Governance/GDPR regulations
Cover the afternoon hatch and deal with prescription queries
Undertake photocopying and laminating duties as required
Book interpreters via Big Word for patients requiring communication support, including deaf patients
Assist with reception overtime when required, in line with the Receptionists contract
At the end of each shift, ensure the workstation is tidy and ready for use by the next receptionist
Ensure all unanswered messages and outstanding tasks are handed over to the next reception shift
Undertake any other reasonable duties as assigned by the Office or Reception Manager
Person Specification
Qualifications Essential
GCSE English and Maths Good Communication Skills Well Presented and Organised Computer Literate
Desirable
Experience of work in General Practice Experience of working in a team Experience of EMIS web or other medical records software Knowledge of Medical Terminology
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bethesda Medical Centre
Address Palm Bay Avenue
Cliftonville
Margate
Kent
CT9 3NR
Employer's website https://www.Bethesdamc.co.uk (Opens in a new tab)