About this role
Job summary
Join Our Administrative Team: The Heart of Portsmouth HospitalsUniversity NHS Trust.
Location: Queen Alexandra Hospital
Salary: Band 2 - £25,272
Contract Type: Permanent
Hours: Full-time, Part-time (minimum 22.5 hours), and flexible options considered. Working hours are varied and will depend on the department you are assigned to. Posts are rostered on a rota basis and may include:
Standard weekday office hours Early or late shifts Weekend working Evening shifts in certain servicesIf you are successful, you will be placed in our talent pool while you undergo pre-employment checks. Specific shift patterns will be discussed as part of the offer stage and aligned to the needs of the service.
Main duties of the job
One Application. Countless Opportunities.
Are you organised, empathetic, and ready to make a real difference in patient care? We are launching a Trust wide recruitment campaign to welcome new Band 2 Administrators across a diverse range of departments.
From being the reassuring first face a patient sees, to coordinating clinics or supporting busy teams, your work ensures our clinicians can focus on what they do best: providing outstanding patient care.
About us
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Job description Job responsibilities
What these roles are all about:
Our Band 2 Administrators are essential to the smooth running of services right across the Trust. Depending on your strengths, experience, and interests, you may work in:
Medicine, Renal & Cancer Services compassionate, detail driven and highly supportive. Surgery and Outpatients - technical, structured and patient focussed Family Services & Clinical Delivery varied, diverse and rewarding.You will be able to express your department preferences during the interview process.
Your exact duties will depend on the department, but typically you will:
Front facing support
Provide reception cover, greeting patients, visitors, and staff with professionalism and warmth. Handle telephone enquiries, pass messages to clinical teams, and support distressed or anxious patients where required.Patient administration
Register, update, and maintain accurate patient information using systems such as PAS, Bedview, Oceano, ICE or other digital platforms (training provided). Support admission, transfer, and discharge processes, and monitor patient tracking systems.Clinic & departmental support
Prepare clinic documentation, medical records, and results in advance of outpatient appointments. Assist in booking patient appointments, follow ups, theatre lists, and specialist equipment where required. Organise patient transport through approved channels to avoid delays.General administration
Scan, file, photocopy, distribute mail, manage confidential waste, and maintain tidy workspaces. Monitor stock levels, request stationery, and report faults in a timely manner.Teamwork & service support
Work collaboratively with nurses, clinicians, and fellow administrators across multiple wards/clinics. Provide cross cover to other administrative areas when needed. Participate in meetings, training, and contribute to continuous improvement initiatives.What you bring to the team
We hire for values as much as experience. Were looking for people who are:
Excellent communicators friendly, calm under pressure and professional in person emails, phone calls Organised multitaskers able to manage competing priorities efficiently. Compassionate and resilient especially in emotionally demanding areas. Comfortable with IT basic digital skills required; clinical system training provided. Team players adaptable, reliable, and ready to support colleagues.Why join us?
Variety: No two days are ever the same. Career pathways many of our Band 2 staff progress to Band 3/4, Team Leader, or Management roles. NHS benefits competitive pension, generous annual leave, staff discounts, and wellbeing support. Purpose everything you do directly contributes to patient care and safety.If you are successful, you will be placed in our talent pool while you undergo pre-employment checks
How to Apply
Ready to take the next step in your administrative career? Submit your CV today!
Interview date: Friday 5th June 2026
Person Specification
Skills and Knowledge Essential
Proven skills in use of Microsoft Office suite Outlook, Word and Excel. The ability to work using own initiative and without supervision. Strong verbal and written communication skills.
Qualifications Essential
GCSE Level 2 English Language and Maths (C and above/4 - 9) or equivalent
Experience Desirable
Experience working in an office environment. Previous experience of working in a team.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Portsmouth Hospitals University NHS Trust
Address Queen Alexandra Hospital
Southwick Hill Road
Portsmouth
England
PO6 3LY
Employer's website https://www.porthosp.nhs.uk/work-for-us/ (Opens in a new tab)