About this role
Job summary
We are looking for a candidate with Primary Care experience and EMIS web experience.
We are looking for a creative, proficient, and motivated individual who wishes to develop in a forward-thinking, family-focused practice.
To support our triager each day in all manner of administrative tasks associated with booking appointments to fill clinical sessions for GPs and HCPs.
Our practice boasts regulars team meetings, staff lunches and a host of activities to be involved in within the wider community, amongst the team, and through volunteering opportunities.
Main duties of the job
The right candidate will have experience in Primary Care and must be proficient with EMIS
The right candidate will have a friendly manner when talking with patients and will work to go the extra mile in helping the patients with their needs.
The role is to work in Patient Services who handle all administrative tasks associated with patient care. Responsibilities include, though are not limited to: greeting and booking in patients on the Front Desk, directing patients, signposting, patient registration, booking appointments, processing of information (electronic and hard copy), and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages, and inquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers
About us
Elsdale Street Surgery is a practice comprised of a multidisciplinary team which includes 3 GP Partners, 7 Salaried GPs, 3 Practice Nurses, a Healthcare Assistant, a Clinical Pharmacist, Social Prescribers and Physiotherapists. We have a Patient Services and wider administrative team supporting our healthcare professionals, including a medical secretary and clinical documentation coders.
We are a patient-centered practice with a focus on creating a collaborative work environment. We are dedicated to improving the lives of our team and providing activities and support to enable our colleagues to put the patient first
Job description Job responsibilities
Job Description
To provide an efficient and effective service to patients. To support the practice team in their efforts to deliver a patient-focused, high-quality clinical service to our patients incorporating online services and face-to-face services where appropriate.
Opening and Closing Duties
Work on a rota basis to cover early shifts and extended access late shifts.
Book appointments
Register patients
Manage general inquiries from patients
Support the issuing of prescriptions.
Welcome patients to the Practice
Provide a patient liaison
Liaise with other providers on behalf of patients and clinicians such as hospitals.
Clinician Support
Receive and record requests for home visits appropriately and accurately.
IT & Computer
To input required information onto the computer, including registrations and deductions.
To enter newly registered patient's details onto the computer and keep registrations up to date.
To make patient appointments.
Process change of address forms by transferring new data onto the computer.
General Clerical responsibilities
Recall patients to the surgery by letter following their results or hospital visits as requested by the doctors.
Ensure that the Doctor's rooms are kept stocked
When possible, cover for absent colleagues
Start and End of Day Procedures (depending on hours worked)
If first to arrive, open up premises at the start of the day, dealing with alarm and make all necessary preparations to receive patients.
Make sure the front shutter is open and the glass front doors are unlocked
Ensure that the telephone system is operational at the beginning of the day.
If you are the last receptionist to leave the premises, ensure that the two patio fire doors are locked, the front shutter is down and the glass front doors are locked.
At the end of the day ensure that the reception area is left tidy and ready for incoming colleagues, together with information regarding unsolved or urgent problems.
Training - stay up to date with all compulsory and additional training requirements communicated to you through your line manager.
Be prepared to receive in-house or course training as and when necessary. If there are other areas of interest or significance where you would like training please discuss with the Practice Manager.
Any other duties which may be required and agreed with the Practice Manager.
Experience of working in a Primary Care setting
Experienced oin using EMIS Web
Courteous, and helpful.
Someone with a polite telephone manner and with an attention to detail.
An ability to remain calm under pressure.
Initiative and enthusiasm.
Good communication skills.
Well organized and methodical.
Someone who can get on well with colleagues and can work as part of a team.
Willingness to learn.
Person Specification
Qualifications Essential
Must be familiar with EMIS Web Good interpersonal skills Administratively competent Pays attention to detail Can work with accuracy IT literate and competent computer user Ability to learn and use bespoke information systems and software
Desirable
English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4 or NVQ level 2 Clear, legible handwriting Competent in Microsoft Office programs including word, excel, outlook, and Microsoft teams
Experience Essential
Experience in Primary Care Administration Experience with EMIS Web Experience in working part of a team Experience in dealing with complex patients
Employer details Employer name Elsdale Street Surgery
Address 28, Elsdale St
London
E9 6QY
Employer's website https://www.elsdalestreetsurgery.nhs.uk/ (Opens in a new tab)