About this role
Job summary
Are you looking for a new challenge and to join a friendly and supportive team? If so, The Old School Surgery would love to hear from you.
The Old School Surgery values teamwork and the chance to work in a welcoming practice where your contribution is truly appreciated.
We are looking for an additional member to join our reception team for 16.5 hours per week.
Flexibility to cover holidays and sickness throughout the week between the hours of 08:00 and 18:30 would be required.
Main duties of the job
The role involves a variety of patient administration and front-line patient support over the telephone and face to face within a rural general practice setting.
Key responsibilities include:
Opening and closing of the surgery.Give out repeat and acute prescriptions to patients or their representatives.Assist patients with face-to-face enquiries and follow up as necessary.Answer all incoming telephone calls, booking appointments as necessary and actioning any queries resulting from those calls.Ensure all emails are acknowledged and processed in the correct time frame.Patient administration to include registrations, online access, DVLA, insurance requests.To ensure all tasks are dealt with and escalated if necessary.Process all scanning. (Paper and electronic)Support GPs and The Practice Managers.
About us
The Old School Surgery is a small, friendly rural dispensing practice caring for approximately 3,500 patients which is beautifully situated alongside the Kennet & Avon Canal in the North Wessex Downs, an Area of Outstanding Natural Beauty. The village benefits from direct train links to London, nearby motorway connections,excellent local schools, and easy access to Savernake Forest and the market towns of Marlborough and Hungerford. A welcoming village store with post office and bakery is located immediately adjacent to the practice, adding to the strong sense of community and work life balance.
We are proud to be a happy, supportive and respectful place to work, where staff feel valued and supported. Our work is guided by our core values of Kindness, Teamwork and Integrity, which underpin how we care for our patients and how we treat one another.
We are part of the East Kennet Primary Care Network and are along-established teaching practice, supporting GP trainees and medical students. The practice uses the SystmOne clinical system, consistently achieves high QOF performance, and is rated Good by the CQC. We are also a visa sponsoring organisation and hold RCGP Veteran Friendly accreditation.
The practice offers a wide range of enhanced services including minor surgery, joint injections, cryotherapy and LARC services, providing varied and rewarding clinical work within a well-supported environment.
Job description Job responsibilities
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the practice team.
Duties include greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service provider.
Job Responsibilities (not limited to):
Maintaining and monitoring the practice appointment system. Book all nursing appointments. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct service where appropriate. Process incoming and outgoing emails. Process documentation as required. File and store records as required. Data entry of new and temporary registrations and relevant patient information as required. Input data into the patients healthcare records as necessary. Scanning of patient related documentation and attaching scanned documents to patients healthcare records. Accept payment for private medical work. Manage all queries (including administrative queries) as necessary in an efficient manner. Accept deliveries from couriers. Ensure the pathology samples are collected. Maintain a clean, tidy, effective working area at all times. Support all clinical staff with general tasks as requested.
Person Specification
Experience Desirable
Experience of working as a GP Receptionist or similar position within a medical setting. Experience of using SystmOne.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Old School Surgery
Address Church Street
Great Bedwyn
Marlborough
Wiltshire
SN8 3PF
Employer's website https://www.oldschoolsurgery.co.uk/ (Opens in a new tab)