About this role
Job summary Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction. (Occasional weekend working may be required.) RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective
Main duties of the job Barchester Healthcare is seeking a Care Home Administrator who will be essential to the management team in ensuring the home's efficient operation. The role includes supporting the General Manager, managing Customer Experience, HR, Recruitment, Payroll, Finance, and supervising junior administration staff. Successful candidates will be professional, self-sufficient, enthusiastic, and able to communicate effectively. Key responsibilities include managing the customer database, supporting resident feedback, assisting with recruitment, payroll preparation, providing HR advice, attending meetings, and updating staff records. Candidates need experience in a customer-facing role, HR administration, and recruitment, with proficiency in Microsoft Office. A CIPD qualification is beneficial. Benefits include bonuses for excellence, a refer-a-friend scheme, retail discounts, medical and legal services access, and more. Occasional weekend work may be required.
About us Barchester Healthcare is a renowned healthcare provider known for its commitment to high quality care and support for both its residents and employees. As the only healthcare provider accredited as one of the best companies to work for in the UK, Barchester prides itself on valuing the contributions of its team members and providing them with opportunities for development and progression. The organisation operates care homes across the UK, promoting a warm and inclusive environment for residents, staff, and visitors. Barchester is dedicated to ensuring that their staff are respected and empowered, offering a range of benefits and rewards to create a supportive work environment. With a focus on community engagement and customer care, Barchester strives to maintain a positive reputation and high occupancy in its care homes.
Job description Job responsibilities
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
(Occasional weekend working may be required.)
RESPONSIBILITIES
Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE
Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial
REWARDS AND BENEFITS
Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
8765
Person Specification
Qualifications Essential
Experience in a customer facing role, previous involvement in HR administration and recruitment, proficient user of Microsoft Word, Excel and Outlook, CIPD qualification would be beneficial.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Barchester Healthcare
Address Barchester Healthcare
Peterborough
PE7 8NF
Employer's website https://www.barchester.com/ (Opens in a new tab)