About this role
Job summary
Step into a key administrative role at the heart of our Oncology Department, where your work will directly contribute to delivering exceptional patient care. As the central point of coordination, you will provide a high-quality, efficient administrative service that keeps the department running smoothly and supports both patients and clinical teams.
You will work closely with a wide range of professionals, liaising confidently with the multi-disciplinary team, internal departments and external agencies to ensure seamless communication and continuity of care. Your organisation, attention to detail and proactive approach will help us maintain the highest standards of service, ensuring every patient has a positive and well-supported experience from start to finish.
***Please note we are unable to sponsor this post***
Main duties of the job
Join our busy, high-performing administrative team and play a vital role in keeping our clinical services running smoothly and efficiently. You'll independently prioritise your workload, ensuring tasks are completed within agreed timescales while responding promptly and professionally to both telephone and face-to-face enquiries. As the first point of contact for many patients and clinicians, your communication skills will help create a seamless and supportive experience for everyone you assist.
You will manage a wide range of administrative responsibilities, including handling correspondence in a timely manner and maintaining accurate, up-to-date Electronic Patient Records in line with Trust policies. You'll work confidently with the DIT3 system to check and print letters, as well as scan and process confidential information with the highest level of accuracy and discretion.
Strong, effective communication is central to this role, and you'll liaise daily with consultants, GPs, patients and wider clinical teams to make sure information is shared quickly and clearly. With your attention to detail and commitment to high standards, you will help ensure the smooth and efficient delivery of patient services.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description Job responsibilities
Are you looking for an exciting new role using your unique qualities, then we want to hear from you.
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Person Specification
Qualifications Essential
AMSPAR Level 3 Medical secretary diploma or equivalent RSA Typewriting level 3 or equivalent GCSE or equivalent in English and Maths
Desirable
NVQ level 3 Business administration and/or Customer Care
Experience Essential
Proven experience of working as a secretary in a busy environment Experience of Careflow/ACP/ICE/DIT3 Previous NHS experience
Desirable
Digitial Dictation and/or voice recognition Proof reading skills
Other Essential
Strong written communication skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mid and South Essex NHS Foundation Trust
Address Southend/Basildon
Southend/Basildon
SS0 0RY
Employer's website https://www.mse.nhs.uk (Opens in a new tab)