About this role
Job summary
The Ward Clerk will give efficient clerical support to the inpatient unit. The provision of an efficient clerical service is essential to ensure the timely admission and discharge of patients.
The Ward Clerk will be able to work independently, is self-motivated and resilient, can deliver a high standard of customer service and communicate effectively with patients and their carers and relatives, in addition to all levels of staff across all departments, the multi-disciplinary teams, GPs and transport services.
By the nature of the duties, the Ward clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all tiems.
Main duties of the job
Demonstrate excellent customer care skills. Provide a welcome point for the ward, responding to patient, staff and visitor requests appropriately
Receive queries, both in person and on the telephone and manage appropriately
Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care
Deal with routine non-clinical problems and using initiative to ensure a seamless support service in the clinical area enabling staff to perform their own roles effectively
Obtain notes and clinical summaries, ensuring clinical staff have access to essential information in a timely manner
Assisting ward staff with discharge process, e.g. transport bookings, letter writing, updating records etc
Tracking all notes in and out, maintaining data protection, safeguarding and confidentiality in line with GDPR at all times
Upload confidential documents to Healthcare Inspectorate Wales platform and Medical Examiner's office
Maintain appropriate manual/computerised systems
Display excellent communication skills with of staff, patients and public
Complete routine ward documentation which will include: admission and discharge data, sickness and absence records, bed occupancy, annual leave, timesheets, secure filing etc.
Take minutes of meetings as requested
Record, collate and present data for regular reports for management and the board
Monitor, order and maintain supplies and resources
Any other duties, associated with administrative support
About us
St Kentigern hospice is situated in the city of St Asaph within easy commuting distance from Chester. Within easy access from the A55.
We offer the following benefits of working here at St Kentigern:
The ability to transfer an existing NHS pension over to the hospice
A contributory pension scheme
Clinical staff are aligned with NHS pay rates.
Free occupational health support
Eligible for Blue Light Card and card holder benefits.
Real living wage employer
Discounted staff menu available from Caffi Cariad.
Access to outdoor spaces for both work and relaxation.
Free parking on site
Enhanced benefits include; Maternity/paternity and adoption leave, occupational sick pay, free flu jabs, Bereavement leave and support, 5 weeks annual leave plus bank holidays
Job description Job responsibilities
ST KENTIGERN HOSPICE
WARD CLERK
Responsible to: Matron / Ward Sister
Accountable to: Matron / Ward Sister
ROLE
The Ward Clerk will give efficient clerical support to the inpatient unit. The provision of an efficient clerical service is essential to ensure the timely admission and discharge of patients.
The Ward Clerk will be able to work independently, is self-motivated and resilient, can deliver a high standard of customer service and communicate effectively with patients and their carers and relatives, in addition to all levels of staff across all departments, the multi-disciplinary teams, GPs and transport services.
By the nature of the duties, the Ward clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.
DUTIES
Demonstrate excellent customer care skills. Provide a welcome point for the ward, responding to patient, staff and visitor requests appropriately
Receive queries, both in person and on the telephone and manage appropriately
Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care
Deal with routine non-clinical problems and using initiative to ensure a seamless support service in the clinical area enabling staff to perform their own roles effectively
Obtain notes and clinical summaries, ensuring clinical staff have access to essential information in a timely manner
Assisting ward staff with discharge process, e.g. transport bookings, letter writing, updating records etc
Tracking all notes in and out, maintaining data protection, safeguarding and confidentiality in line with GDPR at all times
Upload confidential documents to Healthcare Inspectorate Wales platform
Upload confidential documents and liaise as necessary with the Medical Examiners office
Arrange routine and emergency transport when necessary
Maintain appropriate manual/computerised systems and update as required
Display excellent communication skills across all disciplines of staff, patients and public
Complete routine ward documentation which will include: admission and discharge data, sickness and absence records, bed occupancy, annual leave, timesheets etc.
Secure filing and archiving of case notes
Take minutes of meetings as requested
Record, collate and present data for regular reports for management and the board
Photocopying of appropriate documentation as directed
Monitor, order and maintain supplies and resources
Report an issues, including supplies and maintenance to the line manager
Any other duties, associated with administrative support, which are reasonable and appropriate to the grade, to support the team and the service as a whole.
Adhere to all hospice policies
Essential and Desirable Qualities
Mathematics and English GCSE grade C or above or equivalent
EXPERIENCE
Previous clinical administrative / clerical experience
KNOWLEDGE AND SKILLS
Good verbal and written communication skills
Able to document clearly and accurately
Ability to adapt to changing workload, good IT skills
PERSONAL QUALITIES
Able to work under pressure
Enthusiastic and motivated
Welsh speaker
Person Specification
Qualifications Essential
GCSE grade C or above in English and Maths or equivalent
Desirable
ECDL Welsh speaking
Experience Essential
Experience of working in an administrative or clerical role
Desirable
Experience of working in a customer service setting Experience of working in a health care setting Experience of clinical administration
Personal Qualities Essential
Good interpersonal and communication skills Warm and compassionate Non-judgemental Good IT skills Smart appearance Excellent time keeper Work effectively under pressure in a clinical environment Flexible approach to working Good team player
Desirable
Welsh speaker
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Kentigern Hospice
Address Upper Denbigh Road
St Asaph
Denbighshire
LL17 0RS
Employer's website http://www.stkentigernhospice.org.uk/ (Opens in a new tab)