About this role
Job summary
Barts Health NHS Trust is seeking a compassionate and experienced Patient Liaison & Follow-Up Nurse to join the Physician Response Unit (PRU), a pioneering service delivering emergency and urgent care directly to patients in their own homes across East London.
This is a largely non-clinical role focused on patient and family experience, offering a unique opportunity to shape how a high-impact pre-hospital service listens to, learns from and supports the people it serves.
The PRU provides definitive emergency, urgent and palliative care in the community, helping patients receive the right care, in the right place, at the right time. Following contact with the PRU clinical teams, patients and families often navigate multiple services across health and social care.
As Patient Liaison & Follow-Up Nurse, you will:
Follow up with patients and families after PRU contact to understand their experience Act as a key point of liaison, helping patients navigate onward care and referrals Collect and analyse qualitative patient experience data to inform service improvement Advocate for compassionate, patient-centred care across the service Work closely with PRU clinicians and operational teams, representing the patient and family voice in case discussions This role plays a vital part in supporting continuous improvement and ensuring the PRU delivers care that is not only clinically excellent but also genuinely patient-focused.
Main duties of the job
Barts Health is one of the largest NHS trusts in the country and one of Britain's leading healthcare providers. Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and for providing safe and compassionate care to our patients in East London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
Barts Health NHS Trust is home to the Physician Response Unit (PRU) which was launched in 2002 with the aim to deliver safe, effective and patient-centric care in North East London by bringing the Emergency Department to the community. For 20 years the PRU has promoted a shared decision-making model which empowers patients and facilitates clinicians to identify the right care, in the right place, at the right time. In doing so, it provides definitive clinical assessment, often in patient's own homes, delivering urgent, emergency and palliative care which is holistic and accurately matches patients' needs. This service is delivered through a partnership between Barts Health NHS Trust and the London Ambulance Service (LAS).
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications Essential
NMC registered - either Adult or Paediatric section of the Register.
Desirable
Formal qualification or completion of training in leadership
Experience Essential
Previous experience in Community Emergency Medicine Accident and Emergency Department experience Specialist A&E/ED course, or Equivalent Experience in co-ordinating Resuscitation room Experience in Triage/assessment of patients Immediate Life Support Paediatric Life Support Level 3 safeguarding
Desirable
Have previously completed a clinical secondment with the Physician Response Unit. Delivering/explaining health promotion advice to patients, their carers or parents Experience in delivering quality or service improvement projects
Skills Essential
Strong, proven ability in verbal and written communication when communicating with both patients, staff and other senior stakeholders Demonstrates insight into personal qualities and deficiencies Demonstrates ability to support and nurture colleagues Ability to engage with different teams effectively and collaborate with internal and external staff and other agencies Able to demonstrate effective clinical leadership Intravenous cannulation Intravenous medication administration
Desirable
Male catheterisation Suturing
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Barts Health NHS Trust
Address Royal London Hospital
London
E1 1FR
Employer's website https://www.bartshealth.nhs.uk (Opens in a new tab)