About this role
Job summary
The Head of Clinical Practice will provide senior, profession-neutral clinical leadership across Integrated Urgent Care Services. The role will lead the development, standardisation and continuous improvement of clinical practice, workforce capability and quality assurance across a national, multi-site portfolio of Urgent Treatment Centres and Urgent Care (including Out of Hours) services.
Main duties of the job
Working within an established clinical governance framework, the post holder will strengthen and enhance systems that ensure care is safe, effective, patient-centred and operationally sustainable. The role combines clinical credibility, governance leadership, service improvement and operational influence to improve patient outcomes, support multidisciplinary teams and ensure consistent regulatory readiness.
The post holder will work in close partnership with the Group Medical Director, operational leaders and service directors to align clinical quality, workforce planning and service delivery across both directorates.
Success in this role will be demonstrated through:
- High standards of safe, effective and patient-centred care
- Positive regulatory outcomes and sustained inspection readiness
- Consistent, evidence-based clinical practice across all services
- Clear evidence of learning and improvement from governance processes
- A highly engaged, capable and sustainable multidisciplinary workforce
- Improved patient safety, quality and experience outcomes
- Effective use of data to drive improvement
- Reduced variation and improved equity of access and care
About us
Why Join Us?
PHL Group was founded in 2009 by a team of experienced General Practitioners and commercial partners, driven by a clear vision to deliver high-quality healthcare services that positively impact local communities. Led by an experienced team of clinicians and healthcare leaders with extensive expertise across urgent and primary care settings,
PHL Group operates a wide range of services across the UK and internationally, including Integrated Urgent Care, GP Practices, Custody Healthcare, ADHD services, Home Visiting, and Wait Time Support.
Supported by a well-established organisational infrastructure, robust clinical governance, and industry-leading professionals, PHL Group is committed to enabling people to remain well and receive the best possible health and social care through innovation, quality, and compassion.
At the heart of everything we do are our core values Truly Care, Team First, and Pioneering Innovationmaking PHL Group a forward-thinking organisation where people are empowered to make a real difference.
Applications
Due to the high volume of applications, only shortlisted candidates will be contacted. If your application is successful, you can expect to hear from us within 2 weeks of submission.
Please note that this advert will remain open until the position is filled. Interviews will be held throughout the advertising period, so we encourage you to apply early to avoid disappointment.
Job description Job responsibilities
Key Responsibilities
Clinical Leadership and Professional Practice
- Provide visible, credible and inclusive clinical leadership across all services, acting as a senior role model for high standards of care and professionalism.
- Lead the development and implementation of consistent, evidence-based clinical practice, reducing unwarranted variation and improving equity of care.
- Promote a culture of accountability, openness, multidisciplinary collaboration and continuous improvement.
- Provide mentorship, coaching and professional leadership to clinical staff and designated clinical leaders.
- Support the development of clinical leadership capability and succession planning across the organisation.
Workforce Leadership and Clinical Performance
-Lead the development of a high-performing multidisciplinary workforce, including Nurses, GPs, Paramedics and Healthcare Assistants.
- Support workforce design, job planning, skill mix optimisation and rota resilience to ensure safe and efficient service delivery.
- Champion high-quality clinical decision-making and professional standards in urgent care including assessment quality, record standards, confidentiality and professional objectivity.
- Ensure effective systems for recruitment, induction, appraisal, revalidation, supervision and competency assessment.
- Lead clinical performance management processes, including early intervention and formal management of concerns where required.
- Work in partnership with HR, Governance and the Group Medical Director on professional standards and workforce oversight.
- Promote staff wellbeing, engagement and retention.
Clinical Governance, Quality and Patient Safety
-Work collaboratively with the Head of Compliance and risk to provide senior clinical oversight of investigations into incidents, complaints and serious concerns, ensuring independence, rigour and timely completion.
- Work with Governance managers to ensure systems are embedded, consistently applied and continuously improved, including:
Incident reporting and learning
Complaints Management
Safeguarding
Infection prevention and control
Patient experience
Clinical audit and quality assurance
- Ensure services remain inspection-ready and compliant with CQC and relevant NHS standards.
- Model and promote a culture of openness, accountability and patient safety, including a just culture approach and psychologically safe reporting.
Strategy, Service Improvement and Innovation
-Provide senior clinical input to business development, service design and bid activity, articulating compelling, safe and deliverable clinical propositions.
- Lead the development and delivery of the clinical strategy for Integrated Urgent Care Services.
- Translate strategy into effective clinical models, pathways and workforce solutions.
- Drive standardisation of clinical practice and governance processes across all sites.
- Lead and support quality improvement initiatives and innovation, including digital solutions and new models of care.
- Use clinical, operational and patient experience data to identify variation, prioritise improvement and evidence impact.
- Ensure services address health inequalities and improve access for underserved and vulnerable populations.
Operational Integration and System Working
- Work closely with operational and service directors to align clinical and operational priorities.
- Provide senior clinical input into service planning, mobilisation, performance and escalation.
- Contribute to workforce, financial and productivity discussions, ensuring decisions are informed by quality and patient impact.
- Represent the organisation with NHS partners, commissioners, ICBs, regulators and professional bodies.
- Contribute to system-wide discussions on urgent and integrated care.
On-Call and Escalation
-Contribute to senior clinical escalation and on-call arrangements as required, providing strategic oversight and decision-making in high-risk situations.
- Provide senior clinical leadership during major incidents and significant operational pressures, ensuring appropriate governance, risk controls and communications are in place.
Person Specification
Experience Essential
- Significant senior clinical leadership experience in urgent, acute or integrated care - Strong experience in clinical governance, patient safety and quality improvement - Experience managing multidisciplinary workforce performance - Experience working across multiple sites or services - Strong understanding of NHS policy, regulation and system working - Experience embedding governance frameworks and driving improvement
Desirable
- Experience in both NHS and independent sector settings - Experience of service transformation or large-scale redesign - Experience representing services externally
Skills & Abilities Essential
- Strong, credible clinical leadership across multidisciplinary teams - Excellent communication, influencing and relationship-building skills - Strategic thinking with the ability to translate vision into delivery - Ability to lead change in complex, fast-paced environments - Sound judgement and decision-making - Strong organisational and prioritisation skills - High level of professional integrity and accountability - Digitally confident and data literate
Qualifications Essential
- Registered healthcare professional (NMC, HCPC or GMC) - Educated to Masters level or equivalent experience - Evidence of ongoing professional development - Enhanced DBS
Desirable
- Leadership or management qualification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Partnering Health Ltd
Address Onyx,
12 Little Park Farm Road
Fareham
Hampshire
PO15 5TD
Employer's website https://www.phlgroup.co.uk/ (Opens in a new tab)