About this role
Job summary
Join Our Friendly Team at Jubilee Park Medical Partnership
Are you a people person with a passion for helping others? Do you thrive in a fast-paced, supportive environment? We would love to have you on board! Jubilee Park Medical Partnership is a welcoming GP practice serving 12,300 patients across two sites in Carlton and Lowdham. Were looking for an enthusiastic, flexible, and friendly team member to join our Care Coordination Team.
What's in it for you:
A caring, supportive, and fun teamA role where no two days are the sameTraining to help you feel confidentThe chance to make a real differenceAvailable Positions:
25 Hours/Week
Monday: 8:00 AM 1:00 PM(Every 3rd week 3:00 PM 8:00 PM)
Tuesday:8:00 AM 1:00 PM
Wednesday: 8:00 AM 1:00 PM
Thursday: 1:30 PM 6:30 PM
Friday:8:00 AM 1:00 PM
Some weekend work may be required across both sites.Why Join Us:
Be part of a supportive and fun teamMake a difference every dayComprehensive trainingA fulfilling and rewarding roleApply today and become part of the Jubilee Park family! Interviews will be held on Friday 29th May 2026.
Main duties of the job
Join Our Front Desk Team as a Care Coordinator
As the first point of contact for our patients, youll be the friendly face and reassuring voice they rely on. Youll be at the heart of our practice, ensuring everything runs smoothly by:
Welcoming patients with warmth and assisting them in person or over the phoneHandling reception and administrative duties with ease and professionalismCollaborating with healthcare professionals to provide seamless careManaging patient appointments and directing them to the appropriate servicesOffering exceptional customer service with a positive, problem-solving mindsetThis role is perfect for someone who loves helping others, thrives in a fast-paced environment, and enjoys being part of a dynamic team!
About us Why Join Jubilee Park Medical Partnership
At Jubilee Park Medical Partnership we pride ourselves on being a friendly caring and supportive practice providing top quality care to twelve thousand three hundred patients across our two sites in Carlton and Lowdham
We are more than just a team we are a family that works hard supports each other and always puts patients first. You will be joining a dedicated and hardworking group of professionals who are passionate about making a difference every day
Who Makes Up Our TeamOur amazing practice team includes
GP Partners and Salaried GPs leading the way in patient careAdvanced Nurse Prescriber and Nurse Prescribers providing expert medical supportPractice Nurses and Healthcare Assistants offering compassionate hands on careReception/Care Coordination Team the friendly first point of contact for patientsAdministration and Management Team keeping everything running smoothlyCome and be part of a practice that truly values its team and the difference they make.
Job description Job responsibilities
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Flexibility to work across sites is essential.
Please read the attached Job Description and Person Specification.
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent GCSE Mathematics & English (C or above)
Desirable
Customer service qualification (NVQ) or equivalent NVQ Level 2 in Health and Social Care
Skills Essential
Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure
Desirable
SystmOne user skills
Knowledge Essential
An understanding of a General Practice reception environment
Experience Essential
Experience of working with the general public Experience of administrative duties
Desirable
Experience of working in a health care setting
Personal Qualities Essential
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Other Essential
Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check
Desirable
Own Transport
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Park House Medical Centre
Address 61 Burton Road
Carlton
Nottingham
NG4 3DQ
Employer's website https://www.thejubileepractice.co.uk/ (Opens in a new tab)