About this role
Job summary
We require a Medical Receptionist for Maternity Cover PM Receptionist Mon-Fri 12.30pm -6.30pm with initiative, drive, strong interpersonal, admin and IT skills. Previous reception/ admin and/or customer services skills are desirable. Join our happy and dedicated team providing quality care to a diverse population.
Main duties of the job
Ensuring confidentiality
Receiving and directing patients
Reception duties
Running appointment system, surgeries and clinics
Taking messages and details of visit requests
Dealing with patient Enquiries e.g. test results
Register new patients following practice policy
Manage document management and online consultations
Monitor practice email daily
Generate repeat prescriptions
Familiar with EPS and online requests
Ad hoc duties as and when required by the Practice
About us
An exciting opportunity has arisen in an award winning and progressive Training Practice with 14 Doctors and a patient list of over 16,000. Your role as a Medical Receptionist/Administrator will be complemented by a team of enthusiastic, multi-disciplinary and friendly staff.
Job description Job responsibilities
Ensuring confidentiality
Receiving and directing patients
Reception duties
Running appointment system, surgeries and clinics
Taking messages and details of visit requests
Dealing with patient queries e.g. test results
Register new patients following practice policy
Removal of patient records
Manage document management and online consultations
Monitor practice email daily
Accept and log deliveries
Follow daily reception rota
Generate repeat prescriptions
Familiar with EPS and online requests
Scanning of letters and patient correspondence
Use of computer as directed
Use of software packages e.g: Microsoft Word, Excel and PowerPoint
Liaise with hospitals; arrange ambulance transport for patients, scans or outpatients appointments
Open post and distribute> Leave private and confidential marked post in PM tray
Attend meetings
Attend courses as and when required by the Practice
Checking and maintain stocks of forms and stationary
Maintenance of beverages/washing up and general tidiness of the premises
Evening staff to ensure practice is fully vacated and all end of days checks carried out
Receiving and checking deadlines to meet practice targets
Photocopying, scanning and filing
Prepare and participate in CQC inspection in conjunction with other delegated practice staff
Admin duties including secretarial support including typing as and when required
Support admin team and practice manager
Ad hoc duties as and when required by the Practice
Person Specification
Qualifications Essential
Education to GCSE standard or Equivalent
Experience Essential
Reception or customer service experience Booking/Appointment management Administration and clerical experience Multiple clinic management Working in a busy, high pressure environment A proven track record of time management Good interpersonal skills at all levels Working in a team environment
Desirable
Experience of working in a GP practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Woodgrange Medical Practice
Address 40 Woodgrange Road
Forest Gate
London
E7 0QH
Employer's website https://www.woodgrangemedicalpractice.co.uk/ (Opens in a new tab)