About this role
Job summary
We are seeking an experienced and dynamic Dispensary Manager to oversee daily operations within our busy GP Practice. The successful candidate will be responsible for managing staff, ensuring compliance with regulatory standards, and delivering exceptional customer service. This role requires strong leadership, organisational skills, and the ability to optimise sales and operational efficiency.
Main duties of the job
To manage the day to day running of the Dispensary and its Team, focusing on accuracy and quality, building and maintain relationships with suppliers and customers, completing regular audit, ensuring compliance with all relevant bodies.
About us
Bottreaux Surgery is one of the most rural GP practices in Cornwall, we look after patients in Boscastle, Tintagel and the surrounding villages. We are a busy practice who put the patient needs at the forefront of everything we do. Our Dispensary Team are dedicated and work at fast pace to ensure we meet our patient expectations.
Job description Job responsibilities
The following are the core responsibilities of the Dispensary Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.
Ensure accurate dispensing of prescriptions in line with the Human Medicines Regulations 2012 and local protocolsManage stock control, including ordering, receipt, storage, and disposal of medicationsMonitor stock levels to prevent shortages or wastage and ensure cost-effective purchasingMaintain controlled drugs registers and ensure compliance with controlled drugs legislationOversee prescription endorsements and reimbursement claimsHandle the receipt and balancing of prescription money accuratelyEnsure proper recording of cash and card payments from patientsPrepare and submit end-of-month returns for NHS reimbursement and accounting purposesLiaise with pharmaceutical company representatives regarding new products, updates, and clinical supportSchedule and manage appointments for drug representatives in the practiceCheck and reconcile wholesaler statements to ensure accuracy of deliveries and invoicesMaintain good working relationships with suppliers and resolve discrepancies promptlyTake responsibility for Dispensary Services Quality Scheme (DSQS) requirementsSign up to DSQS and maintain active participation in the schemeConduct required DSQS audits, including DRUMS (Dispensary Returns & User Monitoring System)Submit DSQS work within deadlines to ensure compliance and practice reimbursementEnsure dispensary activities comply with MHRA, NHS regulations, and local governance standardsConduct regular audits of dispensary procedures, medicines usage, and compliance with clinical governanceInvestigate and report dispensing errors or near misses, implementing corrective actionsSupervise and support dispensary staff, including dispensers, dispensary assistants, and traineesConduct staff appraisals, training, and continuing professional development (CPD)Develop and implement dispensary policies and standard operating procedures (SOPs)Liaise with GPs, nurses, and administrative staff regarding prescription queries and medicines managementAct as the point of contact for external stakeholders, including pharmacies, suppliers, and regulatory bodiesSupport patient education on medications and answer patient queries appropriatelyMaintain accurate records of dispensary activities, audits, and staff trainingProduce reports on stock usage, dispensary performance, and financial metrics as requiredSupport the practice in achieving QOF, CQC, DSQS and other regulatory targets
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths NVQ Level 2 Pharmacy Services or equivalent Previous team management or team leader experience
Desirable
NVQ Level 3 Pharmacy Services or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Bottreaux Surgery
Address Bottreaux Surgery
Boscastle
Cornwall
PL35 0BG
Employer's website https://www.bottreauxsurgery.co.uk/ (Opens in a new tab)