About this role
Oversee cleaning operations and ensure compliance with service levels, procedures, quality standards, and contractual commitments. Organize resources, schedules, and priorities to guarantee service continuity and optimal operational delivery. Manage suppliers and subcontractors, monitor service quality, and ensure compliance with agreed costs, deadlines, and KPIs. Act as the client's main point of contact, building long-term trusted relationships and providing solutions tailored to operational needs. Lead review meetings, handle complaints, and implement corrective actions to ensure a high level of client satisfaction. Manage, develop, and support operational teams while fostering collaboration, engagement, and skills development. Ensure compliance with health, safety, environmental, and site-specific work procedures. Monitor the contract budget, control costs, analyze performance, and identify optimization opportunities. Ensure accurate reporting, performance tracking, and efficient contract administration. Actively contribute to continuous improvement initiatives and the achievement of operational and financial objectives. You hold a Bachelor's degree and have at least 4 years of experience as a Site Manager or in a similar position , ideally within a Facility Services environment. You have proven experience managing large teams , overseeing service contracts, and coordinating suppliers and subcontractors. You combine strong leadership, organizational, communication, and problem-solving skills , with a demonstrated ability to manage priorities and ensure operational continuity. You are comfortable with budget management , cost control, invoicing, and performance analysis. Experience in financial analysis and P&L management is considered a strong asset. You are proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook). Knowledge of a CMMS (Computerized Maintenance Management System) is a plus. You possess solid knowledge of cleaning techniques , HACCP standards , healthcare cleaning practices, and health, safety, and environmental requirements. You are fluent in French and have a good command of English , both spoken and written. Customer-oriented, detail-focused, and autonomous, you thrive in a demanding international environment. You are available to work full-time on a site located in central Brussels and demonstrate the flexibility required to manage unexpected situations and urgent contractual requirements.