About this role
Job summary
The Care Coordination Administrator provides high-quality administrative and coordination support across Primary Care Alliance services. The role ensures efficient communication, accurate data management, and effective patient coordination, while supporting clinicians and multidisciplinary teams. Reception and telephony duties are included to help deliver a responsive, patient-centred service.
Main duties of the job
Care coordination & administration
Key point of contact for patients, clinicians and partners
Providing reception and telephony cover
Data input and reporting
About us
Berkshire West Primary Care Alliance (BWPCA) is the collaborative voice of general practice across the Berkshire West Place within the Buckinghamshire, Oxfordshire, and Berkshire West (BOB) Integrated Care System. We bring together GP practices and Primary Care Networks (PCNs) to work at scale, enabling innovation, influencing system change, and delivering services that meet the needs of our local populations.
BWPCA plays a vital role in shaping the future of primary care by strengthening partnerships, developing the workforce, and ensuring general practice is a central and equal partner in integrated care. Our work supports sustainability, equity, and improved outcomes for patients across Reading, Wokingham, and West Berkshire.
Job description Job responsibilities
Job Title: Care Coordination Administrator
Location:Primary Care Alliance sites - including Reading Urgent Care Centre (Royal Berkshire Hospital) and Chalfont Surgery (and Primary Care Alliance sites across the Berkshire West locality as required) Reports To:Service Manager Contract Type:Part-time 20-30 hours per week (flexible hours). Initial six month fixed term contract with potential to extend Hourly rate - £12-£16 per hour
Job Purpose
The Care Coordination Administrator provides high-quality administrative and coordination support across Primary Care Alliance services. The role ensures efficient communication, accurate data management, and effective patient coordination, while supporting clinicians and multidisciplinary teams. Reception and telephony duties are included to help deliver a responsive, patient-centred service.
Key Responsibilities
Care Coordination & Administration
Support clinicians and care teams with administrative tasks. Manage patient pathways, ensuring timely follow-up and progression. Maintain accurate patient records in line with data protection standards. Coordinate appointments, referrals, and ongoing care. Monitor patient activity and escalate issues when needed. Communication & Liaison
Act as a key point of contact for patients, clinicians, and partners. Liaise with internal and external services to support integrated care. Manage communications professionally across phone, email, and systems. Reception & Telephony
Provide reception and telephony cover as required. Handle patient queries, bookings, and signposting. Escalate clinical concerns appropriately and deliver a compassionate service. Data & Reporting
Input and maintain data across systems, ensuring accuracy and compliance. Support reporting, audits, and performance tracking. Service Support & Improvement
Assist with the smooth running of services and daily operations. Identify and support improvements to processes and patient flow. Contribute to team meetings, training, and service development.
Person Specification
Essential Criteria
Qualifications & Experience
Previous experience in an administrative or coordination role, ideally within healthcare or a similar environment Experience managing multiple tasks and working in a fast-paced setting Proven experience of handling confidential information appropriately Skills & Knowledge
Strong organisational and time management skills Excellent communication skills (written and verbal) Ability to prioritise workload and meet deadlines Good IT skills, including use of Microsoft Office and data systems Accurate data entry and record-keeping ability Understanding of patient confidentiality and data protection requirements Personal Attributes
Ability to work independently and as part of a team Professional, compassionate, and patient-centred approach Flexible and adaptable to changing service needs Strong attention to detail Ability to remain calm under pressure
Working Conditions
May require shift work, including evenings, weekends, or bank holidays depending on service needs. Hybrid or on-site working depending on organisational policy. Occasional requirement to support different service areas within the Hub.
Additional Information
The postholder will be expected to:
Comply with all organisational policies and procedures. Maintain confidentiality and uphold data protection standards. Undertake any other duties appropriate to the role as required by the line manager.
Safeguarding
The organisation is committed to safeguarding and promoting the welfare of patients and expects all staff to share this commitment.
Equality & Diversity
We are committed to creating an inclusive environment that values diversity and promotes equality of opportunity for all staff and patients.
Person Specification
Personal attributes Essential
Ability to work independently and as part of a team Professional, compassionate, and patient-centred approach Flexible and adaptable to changing service needs Strong attention to detail Ability to remain calm under pressure
Qualifications Essential
Previous experience in an administrative or coordination role, ideally within healthcare or a similar environment Experience managing multiple tasks and working in a fast-paced setting Proven experience of handling confidential information appropriately Strong organisational and time management skills Excellent communication skills (written and verbal) Ability to prioritise workload and meet deadlines Good IT skills, including use of Microsoft Office and data systems Accurate data entry and record-keeping ability Understanding of patient confidentiality and data protection requirements
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Berkshire West Primary Care Alliance
Address Royal Berkshire Hospital
London Road
Reading
RG1 5AN
Employer's website https://www.berkshirewestprimarycarealliance.co.uk/ (Opens in a new tab)