About this role
Job summary
EPUNFT has an exciting opportunity for a full-time Band 3 Administration Officer, providing non-urgent transport coordination and administrative support to clinical teams.
The post holder will play a key role in supporting services by managing non-urgent patient transport requests, liaising with clinical staff and transport providers, and carrying out a range of administrative duties to ensure the smooth running of services.
Main duties of the job
General adminstration
You will be required to handle incoming and outgoing telephone calls to Patients, consultants and clinical staffs in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers.
Record accurate messages and follow them up appropriately in accordance to department guidelines.
About us
Valuing you. Recognising your dedication. At EPUT, we look after you.
Receive supervision and support to help you fulfil your potential. Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks. If you need help, we provide mental health and wellbeing services, occupational health advice and counselling. We run recognition awards to recognise staff's hard work and dedication. Benefits
27 days holiday, plus bank holidays, rising to 33 days after 10 years' service. Excellent pension of up to14.5% of your pensionable pay. Staff discounts include Blue Light Card, NHS discount offers, and staff benefits. £8K relocation package if you move to Essex to join us Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus. Work that wraps around your needs
Flexible working: available from day one for most roles. Job share: Applications for job shares are welcomed.
Job description Job responsibilities
You will be required to handle incoming and outgoing telephone calls to call from Patients Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Maintain strict confidentiality at all times.
Record accurate messages and follow them up appropriately in accordance to department guidelines.
To exchange confidential, sensitive information with staff, patients/clients, and carers in person or on the telephone. The unpredictability of clients means that persuasive, reassuring, empathic, skills are required at all times.
Deal with queries raised by patients, relatives, GPs or other healthcare professionals both internally and externally to the Trust. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.
Person Specification
Administration Essential
years experience
Desirable
knowledge
Team working Essential
Years Experience
Desirable
knowledge
Working in NHS setting Essential
Years Experience
Desirable
knoweldge
Experience in Electronic Records / Data base Essential
Year Experience
Desirable
knowledge
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Essex Partnership University NHS Foundation Trust
Address St Margaret's Hospital
The Plain
Epping
CM16 6TN
Employer's website https://eput.nhs.uk/ (Opens in a new tab)