About this role
Job summary Job Summary
The Reception / Administration Clerk is responsible for providing efficient, professional front-line reception and administrative support within the GP practice. The role ensures patients are greeted and managed appropriately, appointments and enquiries are handled effectively, and clinical and administrative processes are supported in line with NHS and practice procedures.
Main duties of the job Key ResponsibilitiesReception Duties
Greet and assist patients in a professional and courteous manner
Manage incoming telephone calls, triage and direct enquiries appropriately
Book, amend, and cancel appointments using the clinical system
Signpost patients to appropriate services following practice protocols
Handle patient queries in person, by telephone
Maintain a calm and efficient reception environment
Administrative Duties
Process, scan, and file clinical correspondence accurately and promptly
Manage incoming/outgoing mail, emails, and practice communications
Support clinicians and management with administrative tasks as required
About us
The practice operates across multiple sites, providing primary care services to a diverse patient population. As a multi-site GP practice, we work as one integrated team, ensuring consistent standards of care, communication, and administration across all locations.
The clinical team is led by five GP partners, who hold overall responsibility for the delivery of services, clinical governance, and strategic development of the practice. They are supported by a wider multidisciplinary team, including salaried GPs, nursing staff, and administrative and reception teams.
Job description Job responsibilities
We are looking for a candidate able to work the following;
Monday 0800-1800
Wednesday 1400-1800
Friday 0800-1800
Person Specification
Qualifications Desirable
Qualifications & Experience Desirable Previous experience in an administrative or customer-facing role Experience working in a busy, fast-paced environment Experience using IT systems (e.g. Microsoft Office, email systems, and EMIS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Highparks Medical Practice
Address Parkside
Cliffe Woods
Rochester
Kent
ME3 8HX
Employer's website https://www.highparksmedicalpractice.nhs.uk/ (Opens in a new tab)