About this role
Job summary
GP Administrators are integral to supporting patients with digital enquiries and the general administrative tasks that underpin all our services. This role is an exciting opportunity to be involved in receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Main duties of the job
You will be responsible and accountable for a number of tasks including
Booking appointments for patients using the EMIS booking system and telephone systems.
Proactively managing your workload to ensure all recalls are kept up to date, flagging any issues or obstacles at the earliest opportunity.
Liasing with the Business Manager and Senior Administrators and other colleagues as necessary to ensure necessary resources (clinical appointments, leaflets, protocols, searches and call lists, etc.) are available. Report progress issues into regular recall meeting.
Familiarise with QOF targets, child and adult immunisation programmes, local commissioned services and schemes as advised by line manager including coding of invitations, declines and other opt-outs in line with contractual requirements.
About us
We are a large general practice serving the communities of East Molesey and Thames Ditton. We have a large patient list of ever increasing diversity and complexity. This is a great opportunity to join this small, busy and friendly team. There is on-site parking and an excellent pension scheme.
Job description Job responsibilities
JOB DESCRIPTION
Job Title: GP Assistant - Recall Administrator
Post Holder:
Reports To: Business Manager-Senior Administrators
Team: Admin Team-Recall Team
Location: Glenlyn Medical Centre
Date Prepared: April 2026
ROLE PURPOSE
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
The Quality and Outcomes Framework (QOF) is a system for the performance management and payment of general practitioners (GPs) in the National Health Service (NHS) in England, Wales, Scotland and Northern Ireland. The Recall Administrator will proactively book appointments for patients with chronic disease, review appointments and immunisation appointments. The purpose of this is to improve patient care and health outcomes and to maximise income generated from enhanced services, the Quality Outcome Framework (QOF) targets, immunisation targets and to meet our contractual requirements.
GLENLYN MEDICAL GROUP
Glenlyn Medical Group (GMG) is a large general practice serving the communities of East Molesey and Thames Ditton. The Group has a large patient list of ever increasing diversity and complexity.
The workforce is equally diverse, with a large multi-disciplinary clinical team.
The business provides support and staff to manage and undertake a wide variety of community services and locality-wide support services.
RESPONSIBILITIES & ACCOUNTABILITIES
Following instructions, the Recall Administrator will be responsible and accountable for:
Recall Administrator:
Book appointments for patient using the EMIS booking system and telephone systems.
Proactively manage your workload to ensure all recalls are kept up to date, flagging any issues or obstacles at the earliest opportunity.
Liaising with the Business Manager and Senior Administrators and other colleagues as necessary to ensure necessary resources (clinical appointments, leaflets, protocols, searches and call lists, etc.) are available. Report progress issues into regular recall meeting.
Familiarise with QOF targets, child and adult immunisation programmes, local commissioned services and schemes as advised by line manager including coding of invitations, declines and other opt-outs in line with contractual requirements.
Recall patients, following the protocols for routine child immunisations and any child immunisations catch up programmes.
Arrange Influenza, pneumonia and singles, RSV vaccinations for adults and at risk patients.
Recall respiratory, diabetes and other chronic disease in line with QOF and LCS to include organising care home visits for learning disability and serious mental health illness.
Liaise with paramedic practitioner to organise annual home visits for housebound and care home patients.
Arrange Dementia annual review, NHS Health Checks and Annual health reviews for over 75s, SMI and LD patients annual reviews.
Monitor drug and medication reviews.
Undertake all other administrative duties in line with the QOF framework under the direction and supervision of the Business Manager/Senior Administrators,
liaising with admin team members and other key health care professionals
Undertake mandatory training (Data Security, Adult and Child Safeguarding, Equality Diversity and Human Rights, Conflict Resolution, Fire Safety, Health and Safety, Infection Control, Basic Life Support Training/Resuscitation, Prevent, Mental Capacity, Suicide Prevention and others as advised by Management) and ensuring that mandatory training is kept up to date.
Carry out any other such reasonable duties as may be determined by your line manager within the scope of the post.
Being committed to the continuous improvement and review of current practices and procedures, making suggestions for revision where need for change is indicated.
KEY RELATIONSHIPS
The GP Assistant/Administrator will link with a variety of key stakeholders including:
The Business Manager
Administration Manager
The Operations Manager
The Managing Director
Senior Administrators
The Medical Director and Associates
Group HR officer
BEHAVIOURS
Glenlyn Medical Group has a set of core values which we expect all staff to demonstrate. Building on these we have developed a set of expectations for all team members to adhere to and demonstrate.
Managing self:
Take care of your own well being
Manage yourself and your emotions
Share your knowledge and experience
Use appropriate language when communicating to others to ensure they understand
Be decisive
Be positive focus on what you can do and why something will/could work
Actively seek feedback and act on it (where appropriate)
Know when to step in and do it yourself and when to leave others to have a go
Be self-aware: know your strengths and development needs and look for ways to develop
Be visible
ORGANISATION STRUCTURE
ADDITIONAL INFORMATION
Health and Safety at Work Act
The Post Holder is required to take reasonable care for the safety and health of themselves and others who may be affected by their acts; and to co-ordinate with management in the promotion and maintenance of health and safety measures.
Equality and Diversity
Glenlyn will not tolerate any form of discrimination or harassment of our staff and people who use the services, those who care for them and those visiting the practice for business and on a voluntary basis by any other individual. Any person who expresses any form of discrimination against or harassment of any member of our staff or patients will be required to leave the practice premises immediately and will be subject to the Practices Disciplinary Process.
Person Specification
Qualifications Essential
GCSE grade A to C in English
Knowledge and Skills Essential
Computer literate Excellent written and spoken English Excellent communication skills Good understanding of confidentiality issues Able to work well on own initiative and as part of a team
Desirable
Knowledge of EMIS or similar patient service system
Experience Essential
Customer Service experience Call handling experience
Desirable
Previous experience in a healthcare environment
Employer details Employer name Glenlyn Medical Centre
Address 115 Molesey Park Road
East Molesey
Surrey
KT8 0JX
Employer's website https://www.glenlynmedicalcentre.co.uk (Opens in a new tab)