About this role
Your role as Team Manager Value Management You define the Value Management strategy and roadmap for Business Solutions, focused on retention, renewals and gross margin protection. You identify the main drivers of churn, revenue erosion and value leakage, and translate data and customer insights into high-impact actions. You connect customer outcomes with financial impact and balance customer needs with sustainable value creation. You drive a cross-functional value agenda across Product & Journey, Commercial, Delivery & Services and Operations, securing ownership and commitment. You build and lead a multidisciplinary team, set priorities and develop its analytical, commercial and influencing capabilities. You establish governance, KPIs and decision forums that make customer value and gross margin visible in business decisions. You determine priorities and trade-offs, monitor progress and intervene when delivery or impact stalls. Your profile as Team Manager Value Management You hold a master’s degree or have equivalent experience. You have at least 5 years of relevant experience in Value Management, Customer Lifecycle Management, Retention, CX, Commercial Strategy or Business Transformation within a complex B2B environment, including 2 years in a leadership role. You understand the commercial and financial drivers behind retention, renewals and gross margin and translate them into clear business choices. You build coalitions, negotiate priorities and create ownership beyond your own team, including without direct authority. You combine strategic and analytical thinking with the ability to set direction in situations of ambiguity and incomplete information. You are decisive and outcome-oriented, and comfortably balance customer needs, commercial ambitions and organizational realities. You are a compelling communicator and mature people leader who influences senior stakeholders and develops multidisciplinary teams. You are fluent in English; Dutch is a strong asset. You hold a master’s degree or have equivalent experience. You have at least 5 years of relevant experience in Value Management, Customer Lifecycle Management, Retention, CX, Commercial Strategy or Business Transformation within a complex B2B environment, including 2 years in a leadership role. You understand the commercial and financial drivers behind retention, renewals and gross margin and translate them into clear business choices. You build coalitions, negotiate priorities and create ownership beyond your own team, including without direct authority. You combine strategic and analytical thinking with the ability to set direction in situations of ambiguity and incomplete information. You are decisive and outcome-oriented, and comfortably balance customer needs, commercial ambitions and organizational realities. You are a compelling communicator and mature people leader who influences senior stakeholders and develops multidisciplinary teams. You are fluent in English; Dutch is a strong asset.