About this role
Job summary
We are looking for the right candidate to join as Medical Receptionist in our team.
This is a part time position for 25 hours over Monday to Friday, shifts are between 8:00-13:00 in the mornings and 13:3018:30 for afternoon shifts this is accommodated according the needs of the practice. Also there is a requirement to work overtime on Saturday or Sunday once a month minimum.
Main duties of the job
Greet patients and visitors to the practice.Answering incoming telephone calls, ensuring calls are documented (where required) and redirected accordingly.Book, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.Deal with patient queries which may include calling hospital for copy of letters, lab reports or related.Ensure all tasks sent by GPs and admin staff are dealt on timely basisEnsure clinical rooms, reception and waiting areas are kept neat and tidy and also equipped with hand towels.Keep up to date with mandatory trainings.Re-stocking of information leaflets or any other relevant information as appropriateCheck emails on a daily basis. Also regularly check practice general emails.Work safely at all times in accordance with GDPR Legislative requirements and Practice Policy and Procedures.
About us
We are large forward thinking practice of 15,000 patients, providing quality healthcare and outcomes for our patients in the North Trafford area. We operate from two sites Chester Road and Seymour Grove.
We are looking for the right candidate to join as Medical Receptionist in our team.
Our practice has been rated as Good by the CQC and we take pride in delivering quality care to our patients and have a strong training and personal development ethos. We are part of North Trafford Primary Care Network one of the partners is the Clinical Director.
We are using EMIS Web and DOCMAN as our clinical system along with Ask My GP to provide digital platform to our patients
Job description Job responsibilities
Greet patients and visitors to the practice.
Answering incoming telephone calls, ensuring calls are documented (where required) and redirected accordingly. Book, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system. Deal with patient queries which may include calling hospital for copy of letters, lab reports or related. Ensure all tasks sent by GPs and admin staff are dealt on timely basis Ensure clinical rooms, reception and waiting areas are kept neat and tidy and also equipped with hand towels. Keep up to date with mandatory trainings. Re-stocking of information leaflets or any other relevant information as appropriate Check emails on a daily basis. Also regularly check practice general emails. Work safely at all times in accordance with GDPR Legislative requirements and Practice Policy and Procedures.
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths
Desirable
Qualified to NVQ level 2 in Health and Social Care
Experience Essential
Experience of working within same role, preferable in Health Care services Experience of customer service
Desirable
Experience of working in a GP practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North Trafford Group Practice
Address North Trafford Group Practice
Chester Road
Stretford
Manchester
M32 0PA
Employer's website https://www.ntgp.co.uk/ (Opens in a new tab)