About this role
Job summary
INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY
Pre-assessment Outpatient Clinic Coordinator, at the West Cumberland Hospital, Whitehaven, Band 3, 34 hours per week.
North Cumbria University Hospitals NHS Trust is at a truly exciting time of transformation. Through our Trust Strategy we will achieve the delivery of safe, accessible, high quality and sustainable healthcare services in North Cumbria for the next generation.
We would welcome an applicant to join and work with the Pre-assessment Department within the admin service. This post will be working alongside the current Outpatient Coordinator/Receptionist to provide first point of contact for patients attending the department.
Main duties of the job
To work as a member of the pre-assessment service, ensuring reception area is manned at all times. The role involves welcoming patients, carers, relatives and visitors into the department by acting as the first point of contact for patients attending the pre-assessment service.
The post holder will undertake timely validation of patients' key demographics and information, accurately record the outcome of the appointment, answering the phone and dealing with all enquiries.
Utilisation of all the relevant IT applications required for the post.
This role is vital to support patient safety.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
Being a clinically led organisation
Quality and safety at the heart of our Trust
A positive patient experience every time
A great place to work
Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job description Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person Specification
Knowledge and Experience Essential
oComputer literate. oRequirements of the Data Protection Act, Freedom of Information Act, Access to Health Records and Defensible Documentation, Health and Safety and their application in the workplace. oEquality issues oOperating word processing and computer packages oAudio typing / word processing.
Desirable
oMedical terminology. oMicrosoft Office. oPAS. oSecretarial duties oMedical audio typing / word processing oExperience can be considered as comparable to qualifications quoted but should be clearly detailed on the application in order to demonstrate equivalence.
Skils and aptitudes Essential
oEffective communication and interpersonal skills. oAble to analyse complex facts or situations oAble to use initiative appropriately within team environment oAble work without supervision. oAbility to organise and prioritise workload. oAble to work to deadlines
Desirable
Good knowledge and skills in the use of NHS computer technology inc PAS system Use of IT systems
Other requirements Essential
oAble to work flexibly oWilling to develop further relevant skills oEnthusiasm oWilling and able to travel cross site for the needs of the service if required
Qualifications Essential
oGCSE in English language or equivalent. oRSA 2 word processing or equivalent.
Desirable
oRSA 3 word processing or equivalent. oNVQ 3 in administration or equivalent.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North Cumbria Integrated Care NHS Foundation Trust
Address West Cumberland Hospital
Homewood Road Hensingham
Whitehaven
CA28 8JG
Employer's website https://www.ncic.nhs.uk/ (Opens in a new tab)