About this role
Job summary You will predominantly support SelfPay patient enquiries at enquiry, outpatient or incare stages, while also assisting patients using Private Medical Insurance. Through exceptional service and a consultative approach, you will help convert warm leads into appointments and admissions, contributing to our purpose of delivering outstanding personalised care.
Main duties of the job Manage inbound SelfPay enquiries in person, by phone and via email-from initial enquiry to confirmed booking. Proactively convert postconsultation patients to imaging, physiotherapy or surgical admissions, ensuring timely access to care. Support Patient Service Centres during peak periods, particularly with quote followup. Communicate clearly with prospective patients, providing information on pricing, procedures, consultants, availability, and taking payments where appropriate. Work closely with consultants and medical administration teams to guide patients through next steps in their care. Support processing of shortnotice bookings across all payors, engaging key stakeholders. Deliver highquality customer service in line with expectations of a leading private healthcare provider. Support consultants in adopting digital tools, including pricing, booking and quoting systems. Liaise with hospital departments to address communication or administrative issues, ensuring seamless patient experiences. Provide information on available patient financing solutions. Prepare clear and transparent treatment quotations and follow up within agreed SLAs. Support patients navigating PMI pathways, including assistance with preauthorisation.
About us Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.
Job description Job responsibilities Private Patience Coordinator | Norwich | Full Time | Permanent | Monday - Friday | 37.5 per week
Description for Internal Candidates
Private Patience Coordinator | Norwich | Full Time | Permanent | Monday - Friday | 37.5 per week
Spire Norwich Hospital is delighted to offer an exciting opportunity for a Private Patient Coordinator to join our team. This highprofile role plays a key part in supporting patients and consultant colleagues to navigate suitable private pathways and treatment options.
You will predominantly support SelfPay patient enquiries at enquiry, outpatient or incare stages, while also assisting patients using Private Medical Insurance. Through exceptional service and a consultative approach, you will help convert warm leads into appointments and admissions, contributing to our purpose of delivering outstanding personalised care.Responsibilities
Manage inbound SelfPay enquiries in person, by phone and via email-from initial enquiry to confirmed booking.Proactively convert postconsultation patients to imaging, physiotherapy or surgical admissions, ensuring timely access to care.Support Patient Service Centres during peak periods, particularly with quote followup.Communicate clearly with prospective patients, providing information on pricing, procedures, consultants, availability, and taking payments where appropriate.Work closely with consultants and medical administration teams to guide patients through next steps in their care.Support processing of shortnotice bookings across all payors, engaging key stakeholders.Deliver highquality customer service in line with expectations of a leading private healthcare provider.Support consultants in adopting digital tools, including pricing, booking and quoting systems.Liaise with hospital departments to address communication or administrative issues, ensuring seamless patient experiences.Provide information on available patient financing solutions.Prepare clear and transparent treatment quotations and follow up within agreed SLAs.Support patients navigating PMI pathways, including assistance with preauthorisation.
We are looking for candidates who demonstrate strong customercentric behaviours and an enthusiasm for delivering outstanding service.
Essential Skills & Experience Excellent customer service skills.Experience working facetoface with customers.Comfortable handling sensitive conversations.Confident with multiple digital systems.Enjoys working in a collaborative and fastpaced environment.Ability to work effectively within a national sales framework while addressing local population needs.Strong communication skills with the ability to influence and positively
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidaysEmployer and employee contributory pension with flexible retirement options'Spire for you' reward platform - discount and cashback for over 1000 retailersPrivate medical insuranceLife assuranceSave an average of £50 per month with our free onsite car park
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellenceDoing the right thingCaring is our passionKeeping it simpleDelivering on our promisesSucceeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
We commit to our employee's well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Person Specification
Qualifications Essential
Excellent customer service skills. Experience working facetoface with customers. Comfortable handling sensitive conversations. Confident with multiple digital systems. Enjoys working in a collaborative and fastpaced environment. Ability to work effectively within a national sales framework while addressing local population needs. Strong communication skills with the ability to influence and positively
Experience Essential
Excellent customer service skills. Experience working facetoface with customers. Comfortable handling sensitive conversations. Confident with multiple digital systems. Enjoys working in a collaborative and fastpaced environment. Ability to work effectively within a national sales framework while addressing local population needs. Strong communication skills with the ability to influence and positively
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Spire Healthcare Ltd
Address Old Watton Road Norwich
Norwich
NR4 7TD
Employer's website https://www.spirehealthcare.com/ (Opens in a new tab)