About this role
Job summary
We are looking for an enthusiastic, friendly and efficient person to join our team as a Ward Clerk on Hockley Ward at Southend Hospital. The working hours for the position will be 07:00 -15:00 Monday - Wednesday.
You will liaise with other departments and wards and offer effective support to the ward team to assist with the flow of patients within the hospital and in turn help reduce patient waiting times.
Teamwork is critical to maintaining the exceptional level of service that the administration function currently provides. The successful applicant will have a proactive attitude with the ability to remain calm, focused and organised. Good interpersonal skills and the ability to communicate at all levels both verbally and in written formats are essential.
Main duties of the job
To carry out proficient, professional reception service to all visitors, patients, and colleagues.
To carry out administrative and other mutually agreed duties to maintain the smooth running of the ward. These include:
Greeting and welcoming all persons entering the ward, checking identification of staff requiring access to patient information.
Answering the telephone correctly by adhering to the Trust's telephone protocol. To understand and give messages received to the appropriate person i.e. Ward Manager or nurse in charge.
Maintaining good communication and relationships with patients/carers, members of the MDT and nurses in consultation with Ward Manager.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well-being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description Job responsibilities
Liaising with other wards and departments as required to maintain accurate and up-todate patient records and attending and participating in Ward/Directorate meetings.
To know all aspects of the ward environment and prepare notes for ward rounds ensuring patient confidentiality is maintained at all times.
Ensuring that notes trolley is organised and supplied with necessary forms as well as patient case notes.
Please see attached a full job description setting out the details of the role and responsibilities.
We look forward to your application.
Person Specification
Communication Essential
Excellent communication skills- written
Qualifications Essential
Good standard of general education English GCSE/NVQ2 or equivalent level of relevant experience
Experience Essential
Previous demonstrable experience dealing with the public in a service environment
Desirable
Some understanding of medical terminology Previous experience of data entry
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mid and South Essex NHS Foundation Trust
Address Southend
Court Road
Southend
SS0 0RY
Employer's website https://www.mse.nhs.uk (Opens in a new tab)