About this role
Job summary
We are a GP practice working across 3 sites around rural Gravesend and Bexley. We are seeking to recruit an administrator for our branch surgery site in Bexley, preferably with general practice experience.
Main duties of the job
The administrator will perform a back office support function to both the clinical and non clinical staff, including scanning, hospital referrals, managing the generic mailbox and telephone answering. There will be some remote contact/face to face work with patients. Hours are 37.5 per week, Monday Friday in a fixed rota pattern. Days start from 0800 or 0830 depending on rota.
The ideal applicant will have a general practice background, excellent computer skills, time management and organisational ability are key requirements along with an understanding of patient confidentiality, customer service and ability to work in a team. This position will be subject to a standard DBS check.
About us
The practice is a friendly place, with small teams working to meet the needs of patients across our sites. Access to the NHS Pension scheme features.
Job description Job responsibilities
Administrator
JOB DESCRIPTION
Title: Administrator
Accountable to: Service Manager
Responsible for: The provision of admin support to the Partners. Providing a good standard of service to the patients in line with the directives laid down by the Partners and Managing Partner.
Overall job
purpose: To ensure the provision of an efficient and compassionate service to the patients. To work as an effective and efficient team member to provide the service.
Main Duties /
Responsibilities:
Accurate actioning of doctors daily correspondence within specified timescale, using computerised Patient Record system
Prioritise and deal with incoming post, sorting and filtering, scanning paperwork into the clinical system
Sort and envelope up previous days correspondence for posting
Assisting patients / health professionals / and other agencies with general enquiries and non-clinical advice in a confident and courteous manner
Take messages for other practice staff, and accurately pass on as appropriate
Chase Hospital results / appointments / referrals on behalf of Partners/Patients
Take telephone patient requests for home visits, log and enter on computer
Enter Choose and Book Referral letters
Deal with queries re Choose & Book from Hospital/Patients
Deal with insurance reports, claim forms, medical requests etc. and relevant paperwork for doctors completion
Send out invoice letters where appropriate and record payment details for non-NHS services
Book patient transport for out of area Hospitals
Mail manager workflow intray
Dealing with the incoming/outgoing emails in the practice generic mailbox
Learn & implement new procedures as appropriate
Attend relevant training courses as appropriate to keep up to date with skills / knowledge
Provide cover for other admin staff (inc. other sites ) for holiday / sickness
Attend quarterly Staff Practice Meeting and whenever possible
Undertake such other duties that might reasonably be required
Generally work closely with the other members of the surgery team to ensure the smooth running of the Practice and effective patient care
Duties listed above may change in the light of developments within the service and are subject to review. Implementation of any changes will be by mutual consent.
Job Description drawn up: March 2022
Reviewable: Annually last review March 2026
Person Specification
Qualifications Essential
GCSE gade A to C in English and Maths
Desirable
NVQ 2 in Customer Service
Experience Essential
Common Sense Desire to meet patient needs
Desirable
Experience of working in a general practice or relevant customer facing/administrative role
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Downs Way Medical Practice
Address Summerhouse Surgery
Beaconsfield Road
Bexley
Kent
DA5 2AE
Employer's website http://www.downswaymedicalpractice.co.uk/ (Opens in a new tab)