About this role
Job summary
Formed in 2018 RFL Property Services (RFLPS) is a 100% wholly owned subsidiary of Royal Free London Group and has embarked on a journey of transformational change in the way estate services are delivered within the NHS and deliver a ground-breaking operating model for services that overcome traditional organisational boundaries.
The Retail Catering and Shop Assistant will assist with daily operational duties within the Retail Caf and Shop at Chase Farm Hospital, and occasional related hospitality activities based in Enfield, North London. The Retail Caf and Shop services are under the direct management of RFLPS.
Some of the key duties and responsibilities of a Retail Catering and Shop Assistant include opening and closing of the shop, food preparation and cooking, cleaning, dish washing, serving customers food, coffees and other beverages, stock control, till control and material transfers within the associated areas as and when its required.
Working as part of a team, the postholder will assist with the production, delivery and service of food and shop items to customers visiting the hospital. This will include cleaning of areas, equipment and materials used in providing service, operation of dishwashers and other catering equipment and adherence to all food safety policy, procedures and regulations.
Main duties of the job
Deliver retail catering and shop services in the caf, vending and/or shop. Some duties will include using mechanical or electrical equipment, for example using the barrister coffee machine, ovens, hot-plates and dish machine.
Assist where necessary/appropriate with basic food preparation, including vegetables, fruit, salads, sandwiches, breakfast foods, etc, ensuring that all food is served is to a high standard and always bearing in mind portion control, content, temperature and appearance.
Prepare the service area with the necessary service equipment, cutlery, condiments, food etc. as directed by the Supervisor/Manager. Assist with the safe and effective cleaning of meal service areas and equipment before and after service in accordance with cleaning schedules and the correct operation of cleaning and dishwashing equipment as instructed. The postholder will operate a 'clean as you go' policy of work at all times.
Observe Food Hygiene and Safety Regulations at all times. Maintain the highest standards of personal hygiene and a clean and tidy appearance of yourself and any area you work in, in accordance with the Hygiene Policy and other current/relevant legislation.
The post holder must observe HACCP hazards, COSHH and attend COSHH /HACCP training when required. He / she will ensure that any PPE, for example a hairnet, gloves, facemask, gauntlets etc. required to carry out the job safely is worn, for example to always wear protective clothing when working in cold areas.
About us
Competitive salary offering 25 days annual leave plus public holidays (pro rata for part time contract) NEST Pension with 6% employer pension contribution Access to NHS non-contractual benefits Life Assurance (4 times of annual salary)
Job description Job responsibilities
For full and detailed job descriptions including key tasks and responsibilities, please see enclosed job descriptions.
Person Specification
Education and Professional Qualification Desirable
Food hygiene Level 2 certificate or above, either already qualified, otherwise will attain within the first 60 days of starting with RFLPS
Experience Essential
Experience in customer services and food preparation
Skills Essential
Good written communication skills in English for written liaising with the team, all departments, customers, and partners with the hospital and across the Trust. Flexible and adaptable to the changing needs of the service Time management and organisational skills
Royal Free World Class Values Essential
Demonstrable ability to meet the Trust Values
Personal Qualities & attributes Essential
Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious. Excellent interpersonal skills with the ability to relate to people at all levels . The ability to manage conflict and identify where escalation to senior staff is necessary
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Free London Property Services Ltd
Address 127 The Ridgeway
Gordon Hill
Enfield
EN2 8JL
Employer's website http://jobs.royalfree.nhs.uk/ (Opens in a new tab)