About this role
Job summary
Stonehouse Health Clinic is seeking an experienced and enthusiastic Receptionist / Administrator with SystmOne experience to join our friendly and busy GP practice.The ideal candidate will bea positive and professional team player who enjoys working in a busy general practice environment. The ideal candidate will be supportive of their colleagues, adaptable in their approach, and able to offer some flexibility to assist with holiday and sickness cover, helping us to maintain a high standard of service for our patients.
This varied role combines patient-facing reception duties with administrative support, including managing appointments, responding to patient enquiries, processing clinical requests, and supporting the efficient day-to-day running of the practice.
The successful candidate will have excellent communication and organisational skills, be able to work effectively in a busy environment, and be committed to providing a high standard of patient care and customer service.
Main duties of the job
Stonehouse Health Clinic is seeking an experienced and enthusiastic Receptionist / Administrator with SystmOne experience to join our friendly and busy GP practice.
We are looking for a positive, professional team player who enjoys working in a fast-paced general practice environment. The successful candidate will be supportive of colleagues, adaptable in their approach, and willing to offer some flexibility to assist with holiday and sickness cover, helping us maintain a high standard of service for our patients.
This varied role combines patient-facing reception duties with administrative responsibilities, including managing appointments, responding to patient enquiries, processing clinical requests, and supporting the efficient day-to-day running of the practice.
The successful candidate will have excellent communication and organisational skills, be able to work effectively under pressure, and be committed to delivering outstanding patient care and customer service.
About us
Stonehouse Health Clinic is a friendly and supportive GP practice with a dedicated multidisciplinary team. Our team comprises a GP Principal, supported by a wider clinical team including GP locums, an Advanced Nurse Practitioner, a Paramedic, pharmacist and a skilled nursing team. The clinical team is complemented by a practice manager and administrative team, who work collaboratively to deliver high-quality, patient-centred care to our local community.
Teamwork is at the heart of everything we do, and we strive to create a supportive workplace where staff feel valued, respected, and encouraged to contribute. Whilst maintaining professionalism at all times, we also believe in promoting a positive atmosphere with good team morale and strong working relationships
We offer a supportive working environment where every team member is valued. Benefits include membership of the NHS Pension Scheme, staff car parking facilities, and a convenient location close to local train and bus services with links to Stroud and Gloucester. Above all, you will have the opportunity to be part of a friendly, professional team, where colleagues work together to provide excellent care for our patients.
Job description Job responsibilities
GP Receptionist - Job Description SummaryThe GP Receptionist / Administrator is responsible for providing a professional, courteous, and efficient service to patients, colleagues, and external healthcare professionals. The role combines front-line reception duties with a range of administrative responsibilities, supporting the smooth day-to-day operation of the practice and ensuring a high standard of patient care.
Key ResponsibilitiesAnswer and manage incoming telephone calls, deal with patient enquiries, and contact patients as required.Provide a welcoming and professional reception service to patients and visitors.Process and action tasks generated by GPs and the wider clinical team in a timely manner.Monitor, review, and action generic practice email inboxes appropriately.Process repeat and acute prescription requests in accordance with practice procedures.Support the registration of new patients and maintain accurate patient records.Receive and process referral requests from District Nursing teams and other healthcare providers.Book, amend, and cancel patient appointments using the clinical system.Respond to patient queries and requests promptly and effectively, escalating issues where appropriate.File and accurately record patient information within the clinical system.Liaise with members of the multidisciplinary team and external organisations as required.Maintain strict patient confidentiality and comply with all information governance and data protection requirements.Contribute positively to a supportive team environment and provide flexibility to support practice needs where appropriate.Undertake mandatory training and take personal responsibility for maintaining required competencies and professional standards.Comply with all practice policies, procedures, and health and safety requirements.Undertake any other duties commensurate with the nature and grading of the post as reasonably requested by the Practice Manager or GP Principal.Please note: This document is intended to provide an overview of the role and key responsibilities and does not constitute a full job description. Duties may be amended from time to time to meet the changing needs of the practice.
*Whilst this role is contracted for 15 hours per week, the successful candidate will be expected to demonstrate a reasonable degree of flexibility and, where possible, be willing to provide additional cover during periods of annual leave, sickness absence, and other unforeseen staffing requirements to support the effective operation of the practice.
Person Specification
Knowledge and skills Essential
Person Specification Essential Criteria Qualifications and Knowledge Good standard of general education, including English and Mathematics. Good understanding of patient confidentiality, data protection, and information governance. IT literate with proficiency in Microsoft Office applications, including Word, Excel, and Outlook. Good keyboard and data entry skills. Experience Experience of dealing with patients, service users, customers, or members of the public in a professional and courteous manner. Experience of working in a busy environment and managing competing priorities. Experience of undertaking administrative and/or reception duties. Experience of handling telephone enquiries and responding appropriately. Skills and Abilities Excellent verbal and written communication skills. Ability to work effectively both independently and as part of a team. Strong organisational skills with the ability to prioritise workload and meet deadlines. Ability to work under pressure whilst maintaining accuracy and attention to detail. Good decision-making and problem-solving skills. Ability to use initiative and exercise sound judgement within the scope of the role. Ability to maintain professionalism, discretion, and confidentiality at all times. Ability to follow practice policies, procedures, and instructions. Personal Attributes Professional, friendly, and approachable manner. Reliable, dependable, and flexible. Positive attitude and commitment to providing excellent patient care and customer service. Willingness to support colleagues and contribute positively to the wider practice team. Other Requirements Willingness to undertake and maintain all mandatory training relevant to the role. Ability and willingness to work additional hours, where reasonably required, to provide cover during periods of annual leave, sickness absence, and other operational needs of the practice. Please note: The successful candidate will be expected to demonstrate flexibility, adaptability, and a commitment to supporting the effective day-to-day operation of the practice and the delivery of high-quality patient services.
Desirable
Qualifications, Knowledge and Experience: Previous experience working within the NHS, General Practice, Primary Care, or another healthcare setting. Experience of using SystmOne clinical software. Knowledge and understanding of GP practice procedures and NHS services. Previous experience in a receptionist and/or administrative role within a healthcare environment. Experience of processing prescriptions, patient registrations, referrals, or clinical correspondence. Experience of working with appointment booking systems. Experience of handling sensitive or confidential information. Skills and Abilities Ability to quickly learn and adapt to new systems and processes. Experience of working within a multidisciplinary team. Confidence in dealing with a wide range of patient enquiries both face-to-face and over the telephone. Ability to identify opportunities to improve processes and contribute to service development. Personal Attributes Friendly, caring, and empathetic approach to patient care. Proactive and willing to take ownership of tasks. Commitment to continuous learning and professional development. Flexible approach to supporting the needs of the practice and wider team.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name STONEHOUSE HEALTH CLINIC
Address 25 High Street
Stonehouse
Gloucestershire
GL10 2NG
United Kingdom
Employer's website https://www.stonehousepractice.co.uk/ (Opens in a new tab)