About this role
Job summary
GM Academy+ (the education provider for GM Cancer Alliance and Diagnostics Network) is expanding. We are looking to appoint an experienced and proactive Support Officer to join our team and play a key role in supporting the delivery of our growing programme of work.
The postholder will provide high-quality programme and business support across GM Academy+, including personal executive assistance to the Programme Director. You will support the planning and coordination of education events, webinars and conferences, including our flagship Greater Manchester Cancer and Diagnostics Conference, as well as maintaining programme information, digital platforms and social media.
You will have the opportunity to lead discrete pieces of work, support a range of exciting workforce and education projects, build relationships with colleagues and partners across Greater Manchester, and contribute to the effective delivery of our programme priorities. The role will also support accurate financial and programme record keeping and provide flexible business support across the wider team to ensure continuity of delivery.
This is an exciting opportunity for an organised, confident and collaborative individual who enjoys working across a varied portfolio, managing competing priorities and making things happen.The post is 1.0 WTE and is fixed term until the end of March 2028.
Main duties of the job
o Provide proactive programme and business support to the GM Academy+ team and personal executive support to the Programme Director.o Coordinate the administration and delivery of education events, webinars, conferences and engagement activities, including the flagship Greater Manchester Cancer and Diagnostics Conference.o Lead discrete pieces of work across workforce and education programmes, supporting delivery to agreed timescales and objectives.o Organise meetings, prepare agendas, papers and presentations, take minutes, track actions and maintain accurate programme documentation.o Support programme communications and engagement, including maintaining digital platforms, website content and social media channels.o Build and maintain effective relationships with colleagues, NHS organisations and partner stakeholders across Greater Manchester.o Support the planning, monitoring and reporting of programmes, including maintaining work plans, performance information, risks and issues.o Maintain accurate financial and programme records, supporting budget monitoring and expenditure where required.o Work flexibly across teams, sharing knowledge and providing business and programme support to ensure continuity of service and effective delivery of priorities.
Please see job description for full list of main role and responsibilities.
About us
The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.
We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.
We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.
Job description Job responsibilities
Work closely with the team to support the delivery of programmes, projects and events. Support the production of programme documentation, including project plans, reports and updates for internal and external stakeholders. Lead discrete pieces of work, including education initiatives, programme communications and engagement activities. Provide a high-level, professional and confidential Personal Assistant service to the Programme Director, providing proactive diary, meeting, correspondence and organisational support and acting as a key point of contact for stakeholders. Apply project management principles to delegated workstreams, ensuring delivery to agreed timescales and objectives. Support the development of policies, standard operating procedures and programme documentation. Support the planning, implementation and evaluation of programmes, escalating risks and issues where appropriate. Produce and maintain accurate programme documentation, ensuring information is distributed appropriately. Analyse information, identify solutions and work with team and stakeholders to resolve issues. Record minutes and actions from meetings
COMMUNICATION AND SUPPORT Support administrative tasks including organising meetings, disseminating information and collating feedback. Support the team to prepare reports, papers and presentations for governance groups and stakeholders. Build and maintain effective working relationships with partner organisations and stakeholders to support programme delivery. Represent the team at meetings, providing updates on programme activity and promoting initiatives where appropriate. Maintain communication channels, including digital platforms and social media. Support the planning, coordination and delivery of education events, webinars, conferences and engagement activities. Keep up to date with relevant national guidance and best practice to support programme delivery.
LEADERSHIP AND EXPERTISE Represent the team in a professional and positive manner. Contribute to the team by developing and sharing knowledge, experience and best practice. Follow organisational policies and procedures in all relevant aspects of programme delivery. Work collaboratively with colleagues across the team and wider organisational programmes, providing support across teams and contributing to continuity ofbusiness support as required. Ensure delegated projects are delivered within agreed resources and timescales, escalating issues where appropriate. Support the monitoring of programme budgets where required. Influence stakeholders to support successful delivery of programme objectives. Keep outcomes that matter to patients and services at the centre of programme delivery.
SET-UP AND ORGANISATION Support the administration of workforce and education programmes. Prepare agendas, papers and minutes for meetings, following up agreed actions and monitoring progress. Build relationships with colleagues across Greater Manchester and partner organisations. Contribute to programme plans to support delivery and measure success. Support meaningful stakeholder and patient voice involvement across programmes of work.
PLANNING AND REPORTING Work with the team to plan short and long-term deliverables, monitoring and adjusting plans as required. Support the planning and coordination of activities, events and programme delivery. Develop and manage work plans with clear objectives and outcomes. Support the reporting of programme status, performance measures and progress to relevant governance groups. Assist in tracking progress against agreed outcomes and milestones. Support the team in maintaining programme risk registers and escalating risks and issues in accordance with agreed processes
Person Specification
Qualifications Essential
Degree or relevant professional qualification or equivalent experience
Desirable
Formal project management qualification (e.g. PRINCE 2 practitioner or equivalent)
Experience Essential
Experience of administrative project support and performance Experience and knowledge of project management Experience of working in a changing environment Experience of working effectively with stakeholders and partners Experience of managing multiple priorities and meeting deadlines Experience of managing multiple priorities and meeting deadlines
Desirable
Experience of working in the NHS, Local Authority, voluntary or private sector at a senior level Experience of line management
Skills Essential
Can use Microsoft Word, Excel, PowerPoint software to a high standard Can communicate effectively with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information to all stakeholders Can create and deliver presentations to a broad range of different stakeholders Can influence others to develop a shared vision and own project objectives Can challenge other team members and senior colleagues when necessary Can analyse complex information from a wide range of sources where material may be conflicting Can use experience to make inferences and act where information is incomplete Can develop plans for the short and long term for services that extend across multiple organisations and adjust them as required Can monitor progress against plans, escalating risks and issues as appropriate Resourceful, enthusiastic and can provide excellent administrative support to the team Can manage own workload Can work flexibly with changing priorities, respond to sudden unexpected demands and cope with uncertainty Can make informed decisions in the absence of complete information Can work to demanding and changing timescales ability to work under pressure in a busy working environment and able to multi-task
Desirable
Project Management Skills Experience of coordinating the development of plans from a variety of sources and contributors
Knowledge Essential
Intermediate knowledge of IT systems and software programmes such as ESR, Excel, PowerPoint, Word and Outlook. Knowledge of project planning, implementation and management gained through experience Knowledge of marketing Knowledge of General Data Protection Regulation (GDPR)
Desirable
Has an understanding of cancer services in Greater Manchester Knowledge of ABPI
Values Essential
Committed to quality in all that they do Values diversity and difference and promotes equality of opportunity Committed to working to support Programme Leads/Project Managers to deliver better outcomes for patients Operates with integrity and openness Committed to service user involvement in the development of health services brings enthusiasm and commitment to the team and capable of generating enthusiasm in others Committed to personal development and supporting others to do the same Challenges received wisdom and acceptance of the status quo
Other Essential
Work flexibly
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Christie NHS FT
Address Greater Manchester Cancer Services - E00466
Manchester
M20 4BX
United Kingdom
Employer's website https://www.christie.nhs.uk/ (Opens in a new tab)