About this role
Job summary
We are looking for 2 motivated and dynamic medical receptionists, preferably with previous experience to cover 45 hours in total (1 full time, 1 part time or job share considered) to join the team at St James Medical Centre. We are based in leafy Rawtenstall, close to good motorway links. Previous General Practice experience is preferred but training will be given.
Main duties of the job
As part of the admin team the successful candidate will be responsible for greeting patients and arriving them on the clinical system, dealing with queries and appointment requests both in person and by telephone and text message . The practice aims to have staff that are multi skilled and staff will broaden skills, learning to perform other admin functions. The practice is often very busy and therefore resilience and flexibility are required along with excellent communication skills.
About us
We have real team spirit in practice and the receptionist role works closely with the clinical team of GPs, nurses and wider health care roles. The team are supportive and friendly and happy to share skills and knowledge with colleagues.
Job description Job responsibilities
Answering telephone calls, texts and online request for queries and appointments. Signposting patients to the most appropriate staff or service. Liaising with clinical staff, updating systems, dealing with incoming and outgoing correspondence, processing repeat prescriptions. Supporting colleagues to deal with the daily workload and providing cover as needed where possible.
Safeguarding Children and Adults
The organisation has a zero tolerance approach to the abuse of children, young people and vulnerable adults. All employees are required to promote and safeguard the welfare of children and young people and comply with the Local Safeguarding Children Board Procedures and the Children Act (1989, 2004). In accordance with the CCG and Local Safeguarding Adult Board policy all staff must ensure the health and wellbeing of vulnerable adults is appropriately safeguarded.
All staff are required to attend training appropriate to their role in safeguarding children and adults, which includes understanding and recognising the signs of abuse and knowing how to raise concerns when those signs of abuse are noticed in a person.
Person Specification
Experience Essential
Experience in a customer facing role. Experience of working with defined policies and processes. Possess good communication skills. Resilient in nature and reliable. Good work ethic. Flexible and willing to undertake training to learn new skills and roles.
Desirable
Experience of working in General Practice. Experience of using the EMIS system. Experience and knowledge of read coding and summarising of medical notes.
Qualifications Essential
Good standard of education in English and Maths (level 2)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St James Medical Centre
Address Burnley Road
Rawtenstall
Rossendale
Lancs
BB4 8HH
United Kingdom
Employer's website https://www.stjamesmedical.co.uk/ (Opens in a new tab)