About this role
Job summary
We have a permanent position available within our practice reception team. We are looking to recruit a 4 day postion.
Our Group operates across three sites in Exeter, and the successful candidates will be expected to work across all locations as part of a rota.
We use SystmOne clinical system.
About You: The ideal candidate will:
Have an excellent range of skills and experienceBe friendly, approachable, and have a good sense of humourBe flexible and able to adapt to working across multiple sitesYou will be enthusiastic about delivering excellent patient care, with strong interpersonal and communication skills. You should be able to work effectively both independently and as part of an integrated team.
Main duties of the job
Duties will include:-
To respond to all queries and requests from patients and other visitorsExplain Practice arrangements to new and temporary patientsUse judgement and communication skills to ensure all urgent registrations are dealt with, in an appropriate mannerAdvise patients of relevant charges for private services and take paymentsKeep work area clean and tidyTo be familiar with appointment system and its variationsTo book appointments, by telephone and in personTo learn Patient TriageTo advise patients of other services available (signpost)To receive and take messages, receive and make calls as requiredTo ensure the system is operational at the beginning of each dayTo keep white information boards updated daily/weeklyTo check and respond to tasks/workflow
About us
St Thomas Medical Group is the 2nd largest practice in Devon, forward thinking, innovative and outward-facing, looking for an enthusiastic, skilled and motivated individual to help us diversify the workforce of our organisation.
With an excellent, supportive team of GPs, Clinical, Administrative and Reception staff operating out of purpose-built surgeries, we have 11 Partners, 24 Salaried Drs, 24 Nurses, 3 ANPs, 3 Paramedics, 3 Pharmacists, 2 Pharmacy Technician, First Contact Physios and Social Prescribers, forming a strong and skilled workforce
The team work extremely hard and have a very positive work ethic. The team are very well supported by the Groups 11 GP Partners and management team.
Job description Job responsibilities
To respond to all queries and requests from patients and other visitorsExplain Practice arrangements to new and temporary patientsUse judgement and communication skills to ensure all urgent registrations are dealt with, in an appropriate mannerAdvise patients of relevant charges for private services and take paymentsKeep work area clean and tidyTo be familiar with appointment system and its variationsTo book appointments, by telephone and in personTo learn Patient TriageTo advise patients of other services available (signpost)To receive and take messages, receive and make calls as requiredTo ensure the system is operational at the beginning of each dayTo keep white information boards updated daily/weeklyTo check and respond to tasks/workflow
Person Specification
Qualifications Essential
GCSE Education, Office Experience, Administrative Experience, Computer literate , Patient Care experience
Desirable
Worked in General Practice, Worked in a Health Care Setting Worked in a hospital setting, Previous reception/front of house experience , Previous telephone experience
Employer details Employer name St Thomas Medical Group
Address St Thomas Health Centre
Cowick St
Exeter
Devon
EX4 1HJ
United Kingdom
Employer's website https://www.stthomasmedicalgroup.co.uk/ (Opens in a new tab)