About this role
Job summary
We are recruiting for a Cancer Support and Information Health Care Professional who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will provide a safe, compassionate and comprehensive support, advice and information service for patients undergoing cancer treatment, their families and friends.
You will be a key point of contact, helping individuals access the guidance and resources they need throughout their cancer journey.
We are looking for a candidate who can work flexibly on an annualised hours basis with a proportion of core hours each week and additional hours rotated on an annualised basis.
This is an exciting opportunity for a motivated and compassionate healthcare professional passionate about improving patient experience, promoting wellbeing and making a meaningful difference to the lives of people affected by cancer
At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
Responsible for the development of our HCP led services which includes a helpline and drop-in services to ensure we remain flexible and adaptable to the changing needs of our patients,
Advise on cancer support and information for those affected by cancer, staff, volunteers etc as required.
Work with other Health Care Professionals to ensure consistent quality of service is provided.
Oversee the required training for staff and volunteers in order to ensure this is achieved.
Support and supervise the volunteers who work at the centre.
Assess the information and support needs of users of the cancer support and information service (e.g. patients, carers), provide guidance and with the appropriate level of intervention signpost to other services.
Maintain data collection for Cancer Support and Information Services.
Support clients attending for appointments e.g. therapies
Support of pre-treatment and post treatment sessions and follow up on the non-clinical needs of patients attending these sessions (attending to the holistic needs of patients and carers)
Identifying when patients who visit the centre need to be referred to their health care team and liaising with HCPs (i.e. clinical nurse specialists or registrars) as appropriate.
Coordination and delivery of pre and post treatment patient courses and health & wellbeing initiatives.
About us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description Job responsibilities
In addition, you will receive a High-Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,870 and a maximum payment of £6,137 per annum pro rata.
Please see the attached Job Description and Person Specification applicant pack for further detailed informationregardingthis role.
Person Specification
Qualifications / Training Essential
Educated to degree level or equivalent in a health related subject e.g. nursing, radiotherapy etc. Specific oncology qualification and/or considerable experience. Communication skills/counselling skills training
Desirable
Counselling qualification/experience
Previous Experience Essential
Experience in a professional capacity of working with people affected by cancer Experience of providing person centred cancer support and information Experience in communicating and working with multi-disciplinary teams and with other health and social care agencies Experience of working with volunteers Experience of managing staff Experience developing a staff team and providing both on and off the job training
Skills Essential
Ability to manage health information resources Ability to identify good quality and research-based patient information Understanding the needs of people from a diverse background Understanding of the needs of those from vulnerable backgrounds Excellent communication skills and the ability to influence, negotiate, motivate and influence Ability to work autonomously and as a member of a team in an emotionally charged environment within a hospital setting. Excellent verbal, written and presentation skills
Knowledge Essential
Understanding of a range of cancers, and their potential impact on patients/carers Knowledge of current treatments for cancer Knowledge of computerised Patient Information Systems (e.g. Lorenzo, PIMS) and office IT solutions (E.g. Word, Access, PowerPoint) Knowledge of cancer wait times Knowledge of confidentiality in the workplace and information governance rules
Desirable
Working knowledge of the welfare and benefits system in the UK Understanding of quality & service improvement methods
Other Requirements Essential
Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff Role model our Trust values every day
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name East and North Hertfordshire Teaching NHS Trust
Address Mount Vernon Cancer Centre
Rickmansworth Road
Northwood
HA6 2RN
United Kingdom
Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)