About this role
Job summary
You will be working within Bournemouth East Collaborative Primary Care Network (PCN) as a first contact Mental Health Triage Practitioner, to triage Patients who contact their Practice with Mental Health as a primary concern.
The purpose is to offer a focused telephone triage assessment to determine the next steps for the patient and provide facilitated access to the relevant service and, where relevant, connect the patient to valued community resources.
You will work as an integral part of the PCN Mental Health team alongside the Mental Health Practitioners and MH lead GPs and develop close working relationships with Reception teams, GP's and other staff within the PCN, and be a valued member of the primary care team.
The aim of the role is to reduce response times for the patient, to reduce inappropriate referrals and to reduce pressures on GPs. You will accurately and efficiently manage all administrative processes in a timely manner, using PCN systems.
We would consider part time working from 24 hours per week up to fulltime 37.5 hours per week.
This role is based at Southbourne Surgery . However, you may be required to travel between PCN/DHC sites.
Main duties of the job
To act as a 'first contact mental health triage worker', using a person centred approach, undertake focused assessments, where appropriate, and utilising the PCN Mental Health pathway. This is a telephone based role.
To support people in primary care settings, working in a collaborative and multi-agency way to meet the needs of people with a range of mental health needs.
Collaborate with other healthcare professionals, both internal to, and external from, the PCN where appropriate.
To offer mental health signposting for people presenting to their practices with a range of mild to moderate mental health needs.
To offer navigation to a range of specialist mental health support across the community system to ensure that, once assessed, each person receives the best possible care in the right place at the right time by the right supporting service (Access Wellbeing, Help and Care, Steps2wellbeing, Dorset Mind services, Counselling, GP, etc).
Ensure that patients have high quality information and are signposted to interventions and appropriate clinicians/organisations to support them in their health and wellbeing and to motivate them to engage with their recovery.
To promote the concept of social inclusion, early intervention and recovery and ensure this underpins the direction of well-being activities.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.
Job description Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.
All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]
Person Specification
Qualifications/Experiance Essential
NVQ Level 3 in care, or equivalent qualification or level of experience Willingness to undertake Continuing Personal Development Experience of multi-disciplinary working. 12 months experience of working in a similar role
Desirable
Additional coaching or therapeutic qualification. For example: Integrative, Systemic, Person Centred, Psychodynamic, Cognitive Behavioural and/or Coaching qualifications. Experience of working in a primary care setting Professional or lived experience of mental health and wellbeing challenges Working in the voluntary sector Previous work with young people (aged 11-25) with mental health difficulties Facilitating workshops, and support groups
Knowledge Essential
Familiar with the aims, objectives and ethos primary care and the PCN Knowledge of the issues of supporting people with a range of mental health issues, including risk assessment. Knowledge of the Mental Health Sector and the Dorset framework Knowledge of the range of Mental health services in Dorset Knowledge and understanding of the stigma associated with Mental health and Wellbeing challenges Knowledge of mental health conditions especially anxiety and depression disorders, appropriate evidenced treatment models, coping skills, psychoeducation and self-management tools and skills like relaxation and or mindfulness Working knowledge of adult and child Safeguarding
Desirable
Knowledge of the NICE guidelines namely their 'Stepped Care Model.' Knowledge of the 5 ways to wellbeing
Personal qualities/Attributes Essential
Ability to remain boundaried and professional at all times Self-motivated and able to work on his/her own initiative. Ability to deliver the service as a standalone intervention and provide psycho-educational skills to enhance maintenance of wellbeing using resources provided. Ability to offer various pathway options and promote client autonomy. Ability to identify and manage risk incidents. Strong interpersonal and communication skills, able to work with others as a team. Time management and assertiveness skills necessary to balance the workload and group time within the sessions
Desirable
Counselling skills Facilitation and organisational skills
Information Technology/Resources Essential
Good working knowledge of Microsoft Office 365 applications, email, use of the internet and social media Ability to carry out a range of office tasks (confident telephone manner, processing bookings and report writing using databases) accurately and without supervision. Must be computer literate (Microsoft 365 Office including Word, Excel and Powerpoint).
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dorset HealthCare University NHS Foundation Trust
Address Bournemouth East Collaborative Primary Care Network
Southbourne Surgery, 17 Beaufort Road
Bournemouth
BH6 5BF
United Kingdom
Employer's website https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)