About this role
Job summary
As a Team Administrator within the Health, Wellbeing and Experience Service, you play a vital role in ensuring that the Lifestyle Coaching offer is running smoothly. This is a part-time role based at our Trust Headquarters in Stafford and co-ordinates with stakeholders across Staffordshire and Stoke-On-Trent and the MPFT workforce geographical area.
In the role you will provide confidential, efficient, and compassionate administrative support to the two Lifestyle Coaches. You will manage employee self-referrals, coordinating appointments, maintaining accurate records and support the service as required.
You will be required to work on your own initiative and demonstrate a willingness to help others and be a key member of the team. You will be expected to be able to prioritise work and meet deadlines in order to fulfil the requirements of the post. You will possess excellent interpersonal and communication skills with an ability to deal with highly sensitive and challenging situations.
The role acts as a key interface between employees, Lifestyle Coaches, and Partner Services.
In the role you will be required to utilise a computer for a variety of tasks.
Main duties of the job
Act as first point of contact for employees, handling enquiries sensitively and professionally. Receive, process and manage referrals into the Lifestyle Coaching Service. Coordinate appointments, caseloads, and calendars for Lifestyle Coaches. Maintain accurate data systems and support reporting and evaluation. Facilitate communication between employees, coaches and partner organisations. Prepare documentation for coaching sessions including action plans. Support MDT coordination including meetings, agendas and minutes. Contribute to administrative system improvement and service development. Undertake general administrative duties and provide team cover as needed. Enables timely access, supports engagement, ensures accurate data capture, and facilitates integrated working across the ICS.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may close this vacancy early if we receive a high volume of applications
Please note: If you use Artificial Intelligence (AI) as part of your application, we encourage you to review the Trust's guidance on the use of AI within the recruitment process. Further information can be found on Join Us :: Midlands Partnership University NHS Foundation Trust or www.mpft.nhs.uk/joinus
Job description Job responsibilities
This role isnot eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
More detailed information on the role's main responsibilities can be found in the Job Description and Person Specification attached.
Person Specification
Qualifications Essential
NVQ Level 3 in Business Administration or equivalent experience Evidence of administrative training or development IT competence in Microsoft Office systems
Desirable
GCSE English & Maths (A-C or equivalent) Qualification or awareness in health, wellbeing, or public health contexts Training in data or clinical systems
Experience Essential
Administrative or office-based role experience Handling telephone and email enquiries Managing workload and prioritising tasks Data entry and record keeping accuracy
Desirable
Experience in NHS, health, social care or public sector Supporting multidisciplinary teams (MDT) Working with vulnerable or diverse groups Supporting referrals or appointment systems
Skills Essential
Excellent communication skills Confidential information management Strong organisational skills IT skills including Outlook, Word, Excel
Desirable
Understanding of health and wellbeing services Knowledge of community services/social prescribing Awareness of ICS structures Experience in reporting/performance monitoring
Personal Attributes Essential
Professional, approachable, empathetic Strong interpersonal skills Flexible and adaptable Attention to detail Ability to work under pressure Proactive problem solving Commitment to equality, diversity and inclusion
Desirable
Experience engaging diverse communities
Trust Values Essential
Demonstrate the positive application of the Trust values and behaviours
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Midlands Partnership NHS Foundation Trust
Address St. George's Hospital
Corporation Street
Stafford
ST16 3SR
United Kingdom
Employer's website https://www.mpft.nhs.uk (Opens in a new tab)