About this role
Job summary
Kimbolton Medical Centre is a friendly, highly respected GP Surgery serving approximately 7,300 patients across a rural community. We are proud of our strong team culture, excellent patient care, and commitment to continuous improvement.
We are seeking an experienced, enthusiastic, and dynamic Assistant Practice Manager to join our dedicated management team. This is an exciting opportunity for an individual who is looking to take on a varied and rewarding leadership role within a well-established and supportive practice environment.
Main duties of the job
Working closely with the Practice Manager and GP Partners, the successful candidate will play a key role in supporting the day-to-day operational management of the practice, ensuring the efficient, effective, and safe delivery of services for our patients and staff.
About us
At Kimbolton Medical Centre, we pride ourselves on being a supportive and friendly team where everyone's contribution is valued. This role offers the opportunity to make a real difference to the running and future development of the practice whilst working alongside committed colleagues who are passionate about delivering excellent patient care.
If you are an experienced manager with a positive attitude, excellent leadership skills, and a strong interest in facilities and operational management, we would love to hear from you.
Applications are welcomed from candidates with previous GP Practice management experience or those who can demonstrate significant transferable experience from a healthcare or operational management environment.
Job description Job responsibilities
Purpose of Role
To support the Practice Manager in the operational management of the surgery and provide leadership across administration, facilities, governance and compliance.
The following are the key responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to carry out other tasks, but this will be dependent upon factors such as workload and staffing levels.
Key Responsibilities
Operational management (to include IT)
Facilities Management (see below)
Staff supervision and support
HR administration
Governance and compliance
Finance and KPI monitoring
Patient experience (Complaints, PPG, website, social media etc)
Information governance (ROPA,IAR, data storage etc)
Deputising for the Practice Manager
Facilities Management
Lead day-to-day facilities management
Conduct premises inspections
Coordinate maintenance and contractors
Maintain compliance records and servicing schedules
Support Health & Safety and CQC compliance
Maintain facilities compliance tracker
Strategic decisions, major expenditure and high-risk matters will remain under the oversight of the Practice Manager and Health & Safety Lead.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Person Specification
Experience Essential
GCSEs in Maths and English (Grade C/4 or above).
Desirable
Experience of working in primary care (GP Practice). Experience of working at management level. Sys1 experience would be advantageous.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kimbolton Medical Centre
Address Hunters Way
Kimbolton
Cambridgeshire
PE28 0JF
United Kingdom
Employer's website https://www.kimboltonmedicalcentre.nhs.uk/ (Opens in a new tab)