About this role
Job summary
We are seeking a dynamic and collaborative Practice Manager to take the operational helm of our well-established training practice, serving a diverse population of 12,000 patients. This is an opportunity to lead a highly structured, multi-disciplinary team of 5 GP Partners, 2 Salaried GPs, an Advanced Nurse Practitioner, a 4-nurse clinical team, a Healthcare Assistant, and a dedicated administration and reception team.
As a recognised training environment, our practice culture is rooted in continuous growth, education, and mutual respect. We are looking for an organised, forward-thinking practice manager who can build upon our strong foundation, optimise our workflows, and navigate the evolving landscape of modern primary care, allowing our clinical team to do what they do best.
Main duties of the job
As our Practice Manager, your primary focus is to ensure the smooth, efficient, and financially sound operation of the surgery, providing stable leadership to both our administrative and clinical teams.
Your core day-to-day responsibilities will involve:
Strategic Business & Financial Management: Maximising practice income streams (including QOF, enhanced services, and PCN funding), managing budgets, and working closely with the Partners to drive the future growth and sustainability of the practice. Operational Leadership & HR: Overseeing the recruitment, training, and performance of our administrative and reception staff, while fostering a supportive, well-organised, and cohesive workplace culture across the entire multi-disciplinary team. Compliance & Patient Safety: Leading the practices preparation for CQC inspections, managing risk assessments, policies, and health and safety requirements to ensure the highest standards of clinical governance. Patient Experience & Communication: Acting as the primary point of contact for patient feedback and handling complaints or compliments with professionalism and empathy. IT, Digital Innovation & Workflow: Optimising our clinical system workflows, ensuring robust data security (IG compliance), and introducing digital tools to streamline patient access and reduce administrative burdens on the clinical team.
About us
We are a thriving, forward-thinking training practice proudly serving a diverse population of 12,000 patients. Governed by a stable and dedicated partnership of 5 GP Partners and supported by 2 Salaried GPs
The Clinical Team: Alongside our GP Partners, Salaried GPs, and Trainees, our clinical capacity is enhanced by an Advanced Nurse Practitioner (ANP), a highly skilled team of 4 Practice Nurses, and a Healthcare Assistant (HCA). Together, they manage chronic diseases, urgent care, and preventative medicine.
The Administration & Reception Team: The backbone of our daily operations, our dedicated admin and reception team manage patient navigation, workflows, and secretarial support to ensure the practice runs seamlessly.
We pride ourselves on maintaining a supportive, collaborative, and inclusive working environment.
Our work ethic is defined by mutual respect, professional excellence, and safe practice.
Job description Job responsibilities
As our Practice Manager, you will hold key accountability for the strategic, financial, and operational success of the surgery. Working closely with the GP Partners, you will manage a diverse multi-disciplinary team, ensure robust Care Quality Commission (CQC) compliance, and drive performance across the Quality and Outcomes Framework (QOF) and local enhanced services.
Key Responsibilities
SystmOne & IT Leadership: Direct the operational use of TPP SystmOne and integrated tools like Ardens to maximize clinical data accuracy, efficient scheduling, and QOF reporting.
Financial Management: Oversee practice budgets, maximize income streams (including QOF, PCN funding, and enhanced services), manage payroll, and analyse financial performance alongside the partners.
Human Resources: Lead, support, and develop the administrative, reception, and clinical teams. Manage recruitment, appraisals, rotas, and training schedules.
CQC Compliance & Governance: Act as the lead for regulatory compliance, ensuring the practice meets all CQC standards, health and safety regulations, and data protection policies (GDPR).
Strategic Planning: Collaborate with the Partners and our local Primary Care Network (PCN) to adapt to NHS structural changes and implement new service delivery models.
Person Specification
Experience Essential
Proven management experience within a general practice, NHS environment, or wider healthcare sector. In-depth, hands-on knowledge of TPP SystmOne and primary care operational workflows. Strong leadership skills with a proven track record of managing and motivating teams. Solid financial acumen with experience managing budgets and income optimization. Excellent communication skills with the ability to handle sensitive patient and staff matters with empathy and professionalism.
Desirable
Experience preparing a practice for a successful CQC inspection. Knowledge of Ardens templates and local PCN collaborative working.
Employer details Employer name Woodlands Family Medical Centre
Address 106 Yarm Lane
Stockton-on-tees
Cleveland
TS18 1YE
United Kingdom
Employer's website https://www.woodlandsmedical.co.uk/ (Opens in a new tab)