About this role
Job summary
The post holder will provide comprehensive administrative and data support within the IMST Division, supporting the Discharge Planning and Transfer of Care Hub to facilitate effective discharge planning and patient flow.A key responsibility will be the accurate collection, collation, validation and reporting of No Criteria to Reside (NCTR) information, alongside Trust, divisional and national discharge reporting requirements.The post holder will use CareFlow and Patient Flow to maintain accurate and timely patient and discharge information, undertake routine data checking and analysis, identify discrepancies and ensure information requiring further review is appropriately escalated.The post holder will support the preparation of routine NCTR, discharge and patient-flow reports, trackers and summaries for operational meetings and huddles. They will monitor outstanding discharge actions, maintain accurate records and support the Transfer of Care Hub in coordinating information across clinical and operational teams.
Main duties of the job
The post holder will provide comprehensive administrative and data support to the Discharge Planning and Transfer of Care Hub within the IMST Division, supporting effective discharge planning and patient flow.Key responsibilities will include:Collecting, collating and maintaining accurate No Criteria to Reside (NCTR), discharge and patient-flow information.Using CareFlow and Patient Flow to update and maintain accurate and timely patient information.Supporting NCTR, Trust, divisional and national discharge reporting through accurate data collection, validation and submission.Undertaking routine data checking and analysis to identify discrepancies, trends and information requiring further review.Producing routine reports, spreadsheets, trackers and summaries to support operational meetings, huddles and patient-flow management.Tracking outstanding discharge actions and maintaining accurate records of discharge pathways and delays.Providing administrative support to the Transfer of Care Hub, including meetings, action logs, correspondence and information management.Liaising with clinical, operational, administrative, community, local authority and wider system partners to obtain and clarify information.Supporting discharge improvement activity through accurate data, audit, reporting and administrative coordination.Maintaining confidentiality, information governance and data protection standards.
About us
You will join the Integrated Medicine and Specialist Therapies (IMST) Division, working as part of the Discharge Planning and Transfer of Care Hub. The team plays a key role in supporting effective patient flow, timely discharge and improving the experience of patients moving from hospital to their next stage of care.This is a fast-paced and collaborative environment where accurate information, effective communication and good teamwork directly contribute to improving patient flow and discharge outcomes. You will work alongside clinical, operational and administrative colleagues, with opportunities to develop your skills in data, reporting, patient flow and service improvement.
Job description Job responsibilities
The post holder will provide comprehensive administrative and data support within the IMST Division, supporting the Discharge Planning and Transfer of Care Hub (ToCH) to facilitate effective discharge planning and patient flow.A key responsibility will be the accurate collection, collation, validation and reporting of No Criteria to Reside (NCTR) information, alongside Trust, divisional and national discharge reporting requirements.The post holder will use CareFlow and Patient Flow to maintain accurate and timely patient and discharge information. They will undertake routine data checking and analysis, identify discrepancies and ensure information requiring further review is appropriately escalated.The post holder will:Collect, collate and maintain accurate NCTR, discharge and patient-flow information.Use CareFlow and Patient Flow to update and maintain accurate patient information.Support national, Trust and divisional discharge reporting through accurate data collection, validation and reporting.Produce routine reports, spreadsheets, trackers and summaries to support operational meetings, huddles and patient-flow management.Monitor NCTR status, outstanding discharge actions and information relating to discharge delays.Undertake routine data validation and checking, identifying discrepancies, trends and information requiring further review.Liaise with clinical and operational teams to clarify and correct information.Provide administrative and data support to the Transfer of Care Hub and wider discharge planning function.Support daily discharge and patient-flow meetings through the preparation and maintenance of accurate information and action logs.Provide administrative support including meeting coordination, agendas, minutes, correspondence, records and information management.Support discharge improvement activity through accurate data collection, reporting, audit and administrative coordination.Work collaboratively with clinical, operational, administrative, community, local authority and wider system partners.Maintain confidentiality, information governance and data protection standards.Organise and prioritise own workload, managing competing deadlines and responding appropriately to changing operational requirements.Work independently within established procedures and escalate complex, unusual or unresolved issues appropriately.Contribute to effective multidisciplinary team working and a positive, supportive team environment.Identify practical improvements to administrative and data processes and support implementation of agreed changes.Undertake other duties appropriate to the level of the post as required by the service.
Person Specification
Essential Essential
Minimum of GCSE (Equivalent) including English and Maths Administrative Experience- Experience of working in a busy administrative environment, managing competing priorities and meeting deadlines Data Management- Experience of collecting, collating, maintaining and Reporting accurate data IT skills-Good working knowledge of Microsoft Office, particularly Excel, Word and outlook Communication-Excellent written and verbal communication skills, with the ability to communicate effectively with a range of professionals groups Team Working-Ability to develop effective working relationships across multidisciplinary teams and organisational boundaries
Desirable
Relevant NHS/Healthcare Experience- Experience of working within healthcare, social care or public sector environment Discharge & Patient Flow- Experience of working in discharge planning, patient flow, transfer of care or similar operational environment Advanced Excel- Experience using Excel functions, pivot tables, data validation or similar tools to analyse and present data
Essential Essential
Minimum of GCSE ( Equivalent) including Maths and English Data Management Experience of collecting, collating, maintaining and reporting accurate data IT Skills - Good working knowledge of Microsoft Office, Particularly Excel, word and outlook Excellent Communication skills, with ability to communicate effectively with a range of professional groups Team Working, ability to develop effctive working relationships across multidisciplinary team and organisational boundaries
Desirable
Relevant NHS/Healthcare Experience- Experience of working within healthcare, social care or public sector environment Discharge & Patient Flow- Experience of working in discharge planning, patient flow, transfer of care or similar operational environment Advanced Excel- Experience using Excel functions, pivot tables, data validation or similar tools to analyse and present data
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Free London NHS Foundation Trust
Address North Middlesex University Hospital
North Middlesex Hospital
London
N18 1QX
United Kingdom
Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)