About this role
Job summary
Use your systems expertise to make a real difference at Marie Curie. As our Business Product Support Officer, youll help colleagues get the best from Optima and our wider workforce systems solving queries, improving data and reporting, and supporting smarter rostering that helps frontline services run effectively.
Main duties of the job
Use your systems expertise to make a real difference at Marie Curie. As our Business Product Support Officer, youll improve Optima and wider workforce systems, solve queries and support smarter rostering that keeps frontline services running effectively.
About us
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering palliative and end of life care and support across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.
Job description Job responsibilities
We are recruiting a proactive and knowledgeable Business Product Support Officer to help us get the very best from Optima and our wider workforce systems
This is an exciting opportunity to combine your systems expertise, problem-solving skills and customer focus in a role that supports colleagues across Marie Curie and helps improve the way our frontline services are managed and delivered.
Working closely with the Business Product Lead, youll support the day-to-day administration, development and continuous improvement of Optima. You'll maintain accurate data, manage user access, resolve system queries, produce meaningful reports and help teams adopt effective rostering practices.
What you'll do
Maintain Optima data, organisational structures, working patterns and system configuration. Manage user accounts and access levels while ensuring information governance requirements are followed. Support daily ESR interface processes and help maintain accurate starter, leaver and employee information. Respond to user queries, investigate technical issues and work with IT or software suppliers where needed. Produce and analyse regular and ad hoc reports, audits and workforce KPIs. Support system upgrades, regression testing and the implementation of new units or working practices. Create clear guidance and training materials, working with local champions to build user confidence. Promote consistent, effective rostering practice across the organisation.What were looking for:
Strong technical knowledge of Optima and experience as a key or senior systems user. Experience supporting the implementation or ongoing development of IT solutions. A strong understanding of data quality, system administration and good application support practice. The ability to understand complex processes, solve problems and make confident decisions within your area of responsibility. Excellent written and verbal communication skills, with a helpful and customer-focused approach. Strong organisation skills and the ability to manage competing priorities and deadlines. Confidence working with stakeholders across operations, HR, payroll, IT and clinical teams. Good working knowledge of Microsoft Office applications.What's in it for me?
Salary: MCJES D £28,274 - £31,415
Hours: Full Time - 35 hours per week
Contract: Type: Permanent
Based: Home based - with occasional travel required as part of the role.
Benefits You'll Love
Annual leave allowance 25 days plus 8 public holidays (pro rata) Competitive Policy for parental/sick Leave Continuous Professional development Industry leading training programmes Season ticket loan for travelling to and from work Defined contribution schemes for Pension Marie Curie Group Personal Pension Scheme Loan schemes for bikes; computers and satellite navigation systems Introduce a friend scheme Help with eyecare cost Entitled to Marie Curie Blue Light Card Entitled to Benefit-Hub Discount Scheme 15% staff discount in all Marie Curie Shops Life assurance for all employeesApplication Process
Closing date: 2nd November 2026 Interview date: W/C 9th November 2026 As part of your online application, you will be asked for a CV. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.Additional Information
This role will be subject to receiving an enhanced DBS criminal record check.
We reserve the right to close this vacancy early. Agencies need not apply.
At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone staff and volunteers alike supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.
We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [email protected].
Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you your experience, perspective and voice.
Person Specification
Qualifications Essential
Strong technical knowledge of Optima and experience as a key or senior systems user. Experience supporting the implementation or ongoing development of IT solutions. A strong understanding of data quality, system administration and good application support practice.
Desirable
Excellent written and verbal communication skills, with a helpful and customer-focused approach. Strong organisation skills and the ability to manage competing priorities and deadlines. Good working knowledge of Microsoft Office applications.
Experience Essential
The ability to understand complex processes, solve problems and make confident decisions within your area of responsibility.
Desirable
Confidence working with stakeholders across operations, HR, payroll, IT and clinical teams.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Marie Curie
Address Home Based
England
SW11 7BW
United Kingdom
Employer's website https://www.mariecurie.org.uk/ (Opens in a new tab)