About this role
Job summary
We are delighted to offer a Ward Clerk opportunity for a well-organised individual to join Ward G5 on our Transplant Unit.
This post within the Transplant Unit is predominantly based on Ward G5, a 28 bedded Transplant Ward, specialising in renal, liver, pancreas and multiorgan transplants. However you will provide support to F5 also, which is a 5 bedded transplant high dependency area.
You must be able to work both independently and within a team. You will provide an efficient and effective administration service for the Ward. You will need excellent communication skills and the ability to prioritise your workload and work well under pressure.
You must be willing to learn, and work proactively on your own initiative. You should have excellent verbal, written, IT and customer care skills with a good understanding and practical experience of Microsoft applications. You must be able to uphold our Values of Together, Safe, Kind, and Excellent at all times
This is a part-time position working 24 hours per week across Monday, Thursday and Friday.
Main duties of the job
Meet and receive patients, visitors and other members of staff to the ward in a polite, courteous and professional manner.
Answer the telephone and relay accurate messages as appropriate.
Maintain effective communications between patients, their relatives and the team within the department.
Liaise with all members of the multi professional team to ensure effective communications are maintained within the department and with other areas in the Trust.
Report complaints or concerns to the nurse in charge.Assist in the orientation of new staff to the ward within the ward clerk remit.
Be responsibility for ensuring that the privacy, dignity and confidentiality of patients, relatives and colleagues is respected at all times.
Keeping Epic System up to date re capacity (admissions, discharges, transfers etc).
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract you are able to apply for this as a fixed term position.
This vacancy will close at midnight on 26th October 2026.
Interviews are due to be held on 12th November 2026.
All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.
Right to Work
As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications Essential
Numerate and literate Educated to GCSE level or equivalent, or equivalent experience
Desirable
Educated to GCSE level A-C or equivalent
Experience Essential
Planning and organising straightforward tasks Working within agreed guidelines to set timescales Experience of using IT packages Previous relevant experience
Desirable
Experience of working in a busy office environment or busy reception Experience of customer service or dealing with the public Experience of working in the NHS Experience of working within a medical environment Experience of call handling Experience in communicating with patients / persons who are confused
Knowledge Essential
Understanding of confidentiality Understanding of customer service
Desirable
Understanding of filing / library systems Basic knowledge of the Trust
Skills Essential
Ability to work as part of a team Excellent communication skills including telephone, email, face to face Ability to follow processes and procedures Ability to manage time working to schedule and timescales Good organisational skills Basic IT skills - ability to use Microsoft Office Outlook Willing to take on / learn new skills Ability to show attention to detail Ability to adapt to change Ability to work under pressure and in a busy environment Ability to store and safeguard confidential documents
Desirable
Ability to touch type Ability to communicate efficiently and confidently with patients who have dementia and delirium who may express aggressive behaviours
Additional Requirements Essential
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cambridge University Hospital NHS Foundation Trust
Address Addenbrookes Hospital-Division C
Hills Road
Cambridge
CB2 0QQ
United Kingdom
Employer's website https://www.cuh.nhs.uk (Opens in a new tab)